Beauty

[bronxgal1]

Hi ladies! I have a question about TATCHA, I used Tatcha for years-

then for a short time switched to something else and wasn't happy.

I ordered the duo TATCHA serum and cream from QVC. But I am disappointed.

The lovely fragrance in both serum and cream is GONE! They don't smell bad --just not the same. I don't know if they changed the formula.

I went to the TATCHA website--that's not the same either. There used to be a telephone number to call (which I did quite a few times) Very nice customer service.

NO MORE! not even a chat !

Has anyone else had a problem with TATCHA! 

TIA

[Janey2]

I just went back to using Tatcha products after trying other brands and I am happy with results. There are 4 different ways to get in touch with the company. Go to skincare consultations and it will direct you to email, live chat, video, etc. I do not know what you are referring to with your fragrance problem but maybe they will help. I feel the less scent the better. @bronxgal1 

[Catch71]

FYI; I got a new sale book in the mail from Ulta and they announced on the cover that they now carry Tatcha products.

[bronxgal1]

Thank you @Janey2! I called TATCHA --they said they did not 

change the formula!

So maybe it's me!--Thanks again!

[World Traveler]

It is my understanding that Unilever purchased Tatcha. Perhaps they did something different to the product you are using.

[monicakm]

There is a chat and phone option.  Phone is 1-877-322-8633.

I am close to needing moe of the rice powder but haven't ordered anything recently.  I'll be disappointed if the light scent is gone.

[beach-mom]

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@World Traveler wrote:

It is my understanding that Unilever purchased Tatcha. Perhaps they did something different to the product you are using.

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Oh no. This usually means quantity over quality, and formulas change.  

[bronxgal1]

Thank you @monicakm! I did call customer service and they 

told me there have been no changes in the formula.

But--I don't know-even the serum doesn't have that faint pleasant smell.

TATCHA will be on QVC Saturday January 18 at 8pm. So I will be watching to see if anything is mentioned that they changed any  products.

[monicakm]

@bronxgal1 

I'm almost out of the exfoliating powder but I buy mine on eBay.  I also use both the night and daytime moisturizers.