Beauty

[MarenSeattle]

On Sunday, I sent an email to Tatcha about something I wanted to order for my niece. MONDAY MORNING I received a response. Not only were they on top of it, they were going to send my niece a free sample! PLUS, send me a little goodie to thank me for "sharing the love"! Received another lovely email on Tuesday my gift was on the way. And not just an auto-notification -- a real note from a customer service representative. Mailed from San Francisco on Tuesday, in my mailbox (Seattle) Thursday! It was the Luminous Deep Hydrating Lifting Mask -- and it was heavenly! This company, and its representatives, are pure class. I am so very impressed. Meanwhile, it's been over a week since I contacted Peter Thomas Roth -- nothing. Not even an auto-acknowledgement. And I'm going on day three waiting to hear back from NuFace. They could take some lessons from Tatcha.

[JeanLouiseFinch]

Customer Service is a really important aspect of how a company conducts their business. Glad you had such a good experience with Tatcha.

[Judaline]

I heard that Perricone had such wonderful service. Monday I waited on the phone for ten minutes (because no one answered my email) and they finally said please leave a message on our voice mail. Of course I didn't. Next day someone actually answered and spoke to me, but she said tell QVC. Not impressed AT ALL.

[cuddlesmama]

I ordered some samples from their website and got them soo fast! plus a letter saying on my next order I will get a free face cleanser!!

[MarenSeattle]

EDIT: Have to apologize about my NuFace complaint. I actually had a response on Wednesday (I'd emailed on Monday). The CS rep was very nice, actually had READ my questions, and even corrected me (gently) on one of my questions where I was mistaken on my info. So NuFace gets an A, TATCHA an A++++ (actually in a Universe of its own, IMO), still really irritated and waiting for a response from PTR -- an F. I even forwarded my initial email to PTR and said "in case you didn't see this or I missed your response". Nothing. And while I'm at it, Algenist gets a C-. Totally didn't address my question.

[naturalfan]

I have been going round and round about ordering the sampler kit and I finally did order yesterday morning. And last evening, Tatcha sent an email that my package had been shipped with a USPS tracking number. Very impressive I'd say. Looking forward to trying these products.

[MarenSeattle]

On 1/10/2014 naturalfan said:

I have been going round and round about ordering the sampler kit and I finally did order yesterday morning. And last evening, Tatcha sent an email that my package had been shipped with a USPS tracking number. Very impressive I'd say. Looking forward to trying these products.

It will be there before you know it! I love everything about this company -- the packaging, the luxe purple (my favorite color) tissue paper, most of the products. And there's a little "hand written" note from Victoria (the best "hand written" I've ever seen). Just so elegant and tasteful. Hope you like the products!

[JustJules]

After reading all the reviews and seeing people raving about this line I decided to order the sampler set directly from Tatcha. I would have ordered the cleansing oil and enzyme powder from the Q but it's only available on waitlist right now. I have a question for you ladies using Tatcha. Are any of you using their new Indigo products? Seems they offer a hand cream, a body butter, and a renewal treatment. I am curious about these since my hands are so dry with all the cold weather we have been having. I would imagine if they are anything like the cleansing products they must be pretty good. Just wondered if anyone here has tried the Indigo line yet, and if so, what your thoughts are about them.

[CANDLEQUEEN]

They do have super fast shipping and great customer service. I have ordered several times from them now and love their products and super fast shipping and everything is wrapped so beautifully!!!!!!!