Beauty

[Karnerblue]

I don't get it either.  You've used it for years knowing you were losing hair but never making the connection.  You continued to purchase it and now have a gallon unused and you want your money back?  Everyone is trying to cash in.  Why not just join in on the class action suit and prove it was Wen that caused the hair loss.

[Bhvbum]

since there has been nothing decided this early in this case, esentially you have a gal of WEN way past it's return date. Forget the suit, how would you handle it otherwise?  

Editorial note, I have had lunch with a group of women every month for 20 yrs. at least 3/4 have thinning hair and none use WEN except me. My hair is NOT thinning. All the others drink wine at lunch, maybe they should sue the wine industry. 

[Kachina624]

Even Wen is innocent until proven guilty.   In the event it is proven it contains an objectionable ingredient,  there will undoubtedly be a recall for the products that contain it.   It may just be some,  not necessarily all.   It's likely to be quite some time before that is determined. 

[suzyQ3]

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@Kachina624 wrote:

Even Wen is innocent until proven guilty.   In the event it is proven it contains an objectionable ingredient,  there will undoubtedly be a recall for the products that contain it.   It may just be some,  not necessarily all.   It's likely to be quite some time before that is determined. 

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That is how it SHOULD be, but when it comes to the court of public opinion, lesser matters have destroyed companies. He's going to take a hit. The questions are how big of a hit and will he be able to recover. I'm sure that he has some good minds working on all of this as we speak.

[smokesgal]

I caused quite a firestorm. Haha. I didn't think it was THAT unreasonable of a question. Most companies relax their policies for returns when products are recalled or have been shown to be problematic. While I know WEN is innocent til proven guilty, and no cause and effect has been shown for sure yet, it was JUST a question I was wondering about. I dont use QVC much other than for WEN and a Laura Geller product on occasion, and I've never really needed to return anything.

Buyers remorse? Perhaps.  I just fell for the hype I suppose. Expensive lesson learned.

Thanks for the info..will try ebay.

[Shawnie]

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@Kachina624 wrote:

Even Wen is innocent until proven guilty.   In the event it is proven it contains an objectionable ingredient,  there will undoubtedly be a recall for the products that contain it.   It may just be some,  not necessarily all.   It's likely to be quite some time before that is determined. 

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The standard of proof is not innocent until proven guilty.  That is the standard in a criminal trial.  I believe this action is a civil case.  The standard for a civil action  is preponderance of evidence.  That means that the plaintiff just has to convince the court that they have more evidence of their position than the other party does.  Someone said they are in settlement discussions so who knows what will happen and how quickly.  These kinds of actions can take years.  I imagine the issues that will come out involve ingredients that when mixed cause problems and faulty instructions.  My sense is that the instructions given for use of the product are not well understood. 

[cosmic1]

The one instruction on the bottle that says, if you have an adverse reaction, discontinue use and consult your physician, seems to be the most misunderstood. Scalp issues and clumps of hair falling out would fit my description of an adverse reaction. Lol.

I find it hard to believe that none of the complainants had any warning signs that would cause them to stop using the product immediately. If I were on the jury, I would not give any of them a penny.

So, I think that if there is truly a problem with the ingredients, they need to figure it out and prove it and pull those ingredients from all hair products that use them. Apparently, most conditioners contain the same ingredients and some other companies are also being sued for the same thing. So, what is the truth?

I certainly don't think that anyone from any of these companies would be okay with knowingly causing people to lose their hair.

[jaxs mom]

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@smokesgal wrote:

I caused quite a firestorm. Haha. I didn't think it was THAT unreasonable of a question. Most companies relax their policies for returns when products are recalled or have been shown to be problematic. While I know WEN is innocent til proven guilty, and no cause and effect has been shown for sure yet, it was JUST a question I was wondering about. I dont use QVC much other than for WEN and a Laura Geller product on occasion, and I've never really needed to return anything.

Buyers remorse? Perhaps.  I just fell for the hype I suppose. Expensive lesson learned.

Thanks for the info..will try ebay.

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There is no recall and Wen hasn't been found liable in a court of law. 

[jaxs mom]

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@Shawnie wrote:

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@Kachina624 wrote:

Even Wen is innocent until proven guilty.   In the event it is proven it contains an objectionable ingredient,  there will undoubtedly be a recall for the products that contain it.   It may just be some,  not necessarily all.   It's likely to be quite some time before that is determined. 

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The standard of proof is not innocent until proven guilty.  That is the standard in a criminal trial.  I believe this action is a civil case.  The standard for a civil action  is preponderance of evidence.  That means that the plaintiff just has to convince the court that they have more evidence of their position than the other party does.  Someone said they are in settlement discussions so who knows what will happen and how quickly.  These kinds of actions can take years.  I imagine the issues that will come out involve ingredients that when mixed cause problems and faulty instructions.  My sense is that the instructions given for use of the product are not well understood. 

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Innocent until proven guilty still applies. Wen has not been found liable in a court of law. You are confusing innocent until proven guilty with beyond a reasonable doubt. Yes, I know preponderence of the evidence applies but that applies in finding guilt and civil court still requires the plaintiffs to prove guilt, not defendents to prove innocence. 

[Alsee]

Under the circumstances they should refund the cr@p with no questions asked.

i would fight for that    If they don't I'd sure throw away that stuff.