Return Tracking

ElvisShops · ‎03-09-2010

Does anyone's return tracking status work on their account? Mine doesn't. It worked fine -- mostly -- until they changed the account interface.

I also had an issue with a gift card. This was resolved when I called and placed my order over the phone, but I could not get it to work on line.

BrandiDavis · ‎06-27-2016

Mine doesn't seem to be working either. I just about had a heart attack b/c I gave the mail carrier my return this past Saturday and when I handed it to her, she didn't scan it immediately, and so I asked her about it, she said she waits to get back to the post office and then scans everything at once. I just now started thinking about if the Q had gotten it yet, so I did the "track return", but all it shows is where they initially PRINTED the label and put it in the box when it was shipped out.

I hope they get it updated!

~ Hope in TN ~

customerqvc2 · ‎02-04-2011

I never have had any luck with tracking my return unless I get a receipt from the post office. Then, sometimes I'll see tracking until the package was given to a post office contractor for shipment across the country. After that, I don't see updates most of the time as those contractors often don't scan again.

ElvisShops · ‎03-09-2010

I emailed customer service twice. They will pass along my concern.

qvcaddition · ‎03-10-2010

@BrandiDavis

@BrandiDavis wrote:
Mine doesn't seem to be working either. I just about had a heart attack b/c I gave the mail carrier my return this past Saturday and when I handed it to her, she didn't scan it immediately, and so I asked her about it, she said she waits to get back to the post office and then scans everything at once. I just now started thinking about if the Q had gotten it yet, so I did the "track return", but all it shows is where they initially PRINTED the label and put it in the box when it was shipped out.

I hope they get it updated!

I did the same, but called CS. I GAve it to postal person on 11/18, She said they picked it up the 22th. Nothing shows on the new tracking system. I told CS ALL THEIR CHANGES ARE FOR THE WORSE.

DAD · ‎06-27-2010

Right! I complained about their new order status & tracking returns almost 2 months ago. Nothing is being fixed. I guess you just have to pray you see it as returned maybe 3 weeks or more in your orders status! I used to be able to track my returns. I don't think they even care!

Tricolor · ‎04-19-2010

I have not returned anything in months but I am having trouble tracking shipments on my phone. The past few orders when I get the email that my order has shipped, the tracking claims something went wrong. So then I have to sign in to my account on the QVC app to check the tracking.