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Honored Contributor
Tinkrbl44
Posts: 48,995
Registered: ‎08-23-2010

Question on WEN Auto Delivery ..........

‎06-09-2014 10:13 PM

I ordered a 16 oz WEN CC on A/D ..... can I change the "flavor" with my next A/D ? {#emotions_dlg.confused1}

I noticed that the WEN Gallon orders keep specifying that you cannot change your order with the second shipment, so I'm wondering if this is an exception.

Anyone know what the rule is? {#emotions_dlg.confused1}

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Respected Contributor
Kjelle
Posts: 2,922
Registered: ‎06-07-2013

Re: Question on WEN Auto Delivery ..........

‎06-09-2014 10:25 PM

Almost certainly you will be able to change the formula. If an item number covers all the formulas, the rule is you can change. If, like the gallons, each formula has its own item number, you cannot.

Happy WEN Girl since 1/12/2012
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w84WEN
Posts: 629
Registered: ‎05-20-2014

Re: Question on WEN Auto Delivery ..........

‎06-09-2014 10:30 PM

Sign into your account and select Auto Delivery. When you click on the CC, see if it will allow you to edit the formula or if it says you can call CS to request a change.

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jaxs mom
Posts: 20,143
Registered: ‎04-18-2012

Re: Question on WEN Auto Delivery ..........

‎06-09-2014 10:36 PM

Generally, if there are options to choose using the same item number you can change formulas for future AD's.

The core gallons each have their own item number.

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