Well, I sent an email yesterday and low and behold I finally received a phone call from 'a higher up in the company'. Gee, it only took 8 months to get answers. He apologized for no one getting back to me and told me that's not how they operate. Hmmmmmm, I've known several people who never got return calls. I told him that I purchased a lot of skinn products and he told me to send them all back and he would give me some money back but not for everything. He didn't give me any indication what it would be. I told him my face is ruined and any product or makeup I put on my face burns and makes things worse. To tell you the truth, I was quite surprised by his conversation with me but I can't or won't use any of the products, so I guess something is better than throwing the products away although they are still still sealed and have never been used. I have to admit I will never use any of Skinn products again and I've been using them since his Parthena days.