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Contributor
Posts: 47
Registered: ‎09-23-2021

I just received my elemis order today. One jar is the night cream and the other is the day cream with SPF30. The day cream came in a box however not the night cream. I have ALWAYS received these products in boxes. Kinda wondering did I get a return on the unboxed on? Not sure if I want to keep it. Has anyone else had this problem? Just worried on why this happended. QVC should let you know yes we are aware of no box for one of your products and this is why. Thank you.

Honored Contributor
Posts: 44,347
Registered: ‎01-08-2011

Go under Customer Care, a return shouldn't be an issue.  You can tell if it was opened.

Honored Contributor
Posts: 79,458
Registered: ‎03-10-2010

@friendscafe    Many of the beauty products are shipped by the vendors. 

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 14,371
Registered: ‎07-11-2010

I'd return it at QVC's expense.  I've never received an Elemis product without the box.

Trusted Contributor
Posts: 1,396
Registered: ‎03-10-2010

I have that same set on auto-delivery.  I can't remember if there is a seal under the lid?  If not, I would not be happy and call CS too.  Mine have always arrived boxed.