Among Friends

[prairie lone wolf]

Anybody out there besides me having issues with the videos stopping after 9 seconds?  What is going on?  I am only having problems with QVC videos, not any other site.  Any suggestions?

[Winkie]

We use Roku and have been having trouble since they switched formats a few days ago.  Not able to even load live channel now.... 

[shop5]

Yes, videos stop, pause for a bit or keep repeating into words. I click o. Automatic pres e by, sometimes the arrow. Just try again . IT needs to work it out -- soon.

[chrystaltree]

I'm not having any issues with videos today.  I've been sitting here all day and I've watched a lot of Qvc videos (I'm beginning to think about Christmas stuff) and I haven't had a single problem. 

[BalletBabe]

I just checked my Roku and I had no problems getting on QVC.  I also have been on the videos today.  BUT  I was having trouble till I switched to Chrome.  If you are not using Chrome, you might want to try that.  If you cannot load Roku it is most likely your internet provider, not QVC.  

[DrD]

9 Seconds and Video's stop??

I have been experiencing this 9 seconds in halt of the videos on QVC only for just over 2 weeks now. All other videos I watch are just fine and I can actually get QVC videos to play just fine on Chrome. But when using Explorer on my Surface Pro, it stops at 9 seconds.
I have tried a restore to a time prior to me noting this and it did not fix the problem. I used a cleaning app and it did nothing. I activated the Norton that I have to even uninstall and reinstall itself to seek out any unwanted virus.
i have no idea why this is happening but it would be greatly appreciated for any input from others as to what is the cause and how to fix it.

[dooBdoo]

@prairie lone wolf, @Winkie, @shop5, @BalletBabe, @DrD

          I'm not experiencing problems with videos or live streaming, but evidently a significant number of people are having trouble with this.   (I use iPad 3 iOS 9.3.5 and iPhone 5, iOS v. 10.1.1 [my old iPad no longer can accommodate newer iOS updates], Adobe Flash 23.0.0.207, and iMac, macOS Sierra v. 10.12.1.  On the Mac I use 3 browsers:  Firefox 49.0.2, Chrome  54.0.2840.87, Safari 10.0.1.  I clear browser cookies/cache/website data at least once a day on all devices.)

          The Q Social Team is aware of this.   In the "Customer Care" forum there are numerous threads and posts...   that's where the moderators look most often to respond to problem reports.   Even though it's not an issue for all of us, it appears quite clear that this is a major technical problem on the Q's website.   Unfortunately, the only thing the moderators can do is forward our reports to the tech staff who are responsible for the site.

( @Eva-QVC, @Beth-QVC, @Susan-QVC, @Barbara-QVC, @Anonymous )