input on this situation... - Page 3

Citrine1 · ‎03-09-2010

That's a very poor way for them to do business. I'd not only get another company, but I'd email her yet again and let her know that I got another company and why I got another company. She deserves a piece of your mind. I wouldn't make it nasty, but I'd get my point across.

Sooner · ‎03-10-2010

@SeaMaiden wrote:
sounds like most of you comenting are suggesting that I move on... I am probably going to do that... but,

will call her on the phone first to see what the situation is... give her the benefit of the doubt...

Thanks everyone.

I will continue to read the comments but will not comment back. Will let you know what I decide to do after the call to her.

@SeaMaiden We had to learn the hard way, and it took us more than one lesson, that it's business. And if a company is not taking care of business, that's on them not on you. It's not looking good for the company you are trying to do business with, which his sad, but again, not on you.

hckynutjohn · ‎06-15-2015

@SeaMaiden

Like you I always give someone "the benefit of the doubt". Unlike you, mine is only a 1 time deal. If a company is contractually bound to service my system, and I get the runaround?

I first move on the the BBB and if necessary, to the courts. If I have a signed contractual agreement that said company cannot fulfill? Either they find another acceptable, to me, company to take care of business.

In your case, I would have called another company, immediately after the 2nd excuse.

hckynut 🇺🇸

hckynut(john)

ECBG · ‎01-08-2011

Since you didn't ask her to take your name and telephone number, I would call one last time.

(She should have offered to take your name and number, but they may be swamped.).

Kachina624 · ‎03-10-2010

@RetRN wrote:
I would most certainly give them another chance. If his health has allowed him to return to work they are probably running behind. I stand firm to utilize small business owners.

@RetRN Deplorable service like she's gotten from this business is one of the reasons many small businesses fail. Sounds like this either has failed or is pending. Why bother with them when there are so many places that care about their clients? She lives in a large metro area with many choices.

New Mexico☀️Land Of Enchantment

AuntG · ‎03-09-2010

I would call the business before deciding to move on.

Allegheny · ‎03-19-2010

@SeaMaiden

I would feel better about calling her before I hired someone else. Sometimes people are more open and responsive to the personal touch of a phone call.

If you decide to find service elsewhere, perhaps the manufacturer(s) of your furnace/heat pump have recommendations for authorized dealers in your area. I always like to deal with authorized dealers in the event a warranty issue arises.

CalminHeart · ‎03-09-2010

There are a lot of companies that do furnace and air conditioner checks. Find one.

gidgetgh · ‎03-09-2010

@SeaMaiden - I know you said you're not coming back to the thread, but I'm going to throw my 2 cents in anyway

Why on earth are you doing all this emailing???? And over a long period of time. Call them. Regular phone call. To a business, who should answer their phone during normal business hours.

If I need something done from a company, I call. I'm not going to email them and then sit back and wait eons for a reply and then worry about not being nice to them if I move on. You might as well just send them a letter in the mail.

Call them, or any company. No emails. Personal contact. Old school.

As for this company, I would have moved on immediately. Call a different company, get on a maintenance contract with them and move on.

My HVAC system is under warranty until the end of December of this year. At that time, I will immediately get a service contract for twice yearly maintenance. If the installing company (new build so the builder picked them) isn't immediately responsive, I'm choosing someone else.

Why is it, when I have a 50/50 guess at something, I'm always 100% wrong?

SeaMaiden · ‎03-10-2010

@gidgetgh wrote:
@SeaMaiden - I know you said you're not coming back to the thread, but I'm going to throw my 2 cents in anyway

Why on earth are you doing all this emailing???? And over a long period of time. Call them. Regular phone call. To a business, who should answer their phone during normal business hours.

If I need something done from a company, I call. I'm not going to email them and then sit back and wait eons for a reply and then worry about not being nice to them if I move on. You might as well just send them a letter in the mail.

Call them, or any company. No emails. Personal contact. Old school.

As for this company, I would have moved on immediately. Call a different company, get on a maintenance contract with them and move on.

My HVAC system is under warranty until the end of December of this year. At that time, I will immediately get a service contract for twice yearly maintenance. If the installing company (new build so the builder picked them) isn't immediately responsive, I'm choosing someone else.

@gidgetgh When I call them on the phone.... I get a recording and it says they will return my call.... and they do EVENTUALLY.... with an email at least I can explain the situation... leaving a phone message has a lot to be desired. Phone call messages always sound so stupid.

I am going to decide what to do by the end of the week... give them a couple more days to schedule with me before I either call or email. I appreciate your input on your experience with this issue!