Thank you for passing that along because few normally tell others when they've had a good experience in a retail store or online.
No doubt, from your description, she was very helpful and obviously, made you a happy customer and you will most likely return.
I also think good customer service involves how the store treats customers who have had problems with a purchase. Does the retailer try to make the customer happy? In some cases exceptions are made for very good customers or is the policy cut and dry for everyone? The answer always "No."
Is the customer always right or is the retailer always right? In my experience some retailers treat customers as if they are always right. A few retailers treat customers as if they are always wrong. Arrogant retailers act as though they are doing shoppers a favor by selling things to them instead of being thankful customers buy from them.
To answer your question, I've done a lot of shopping over the years in many different stores and online. Of the brick and mortar stores, those that treated me with the utmost respect, bending over backwards to make me happy, were Neiman Marcus, and Saks Fifth Avenue.
Of the online retailers, it has been Bloomingdales and Walmart. I was amazed with all of them at how much they wanted to keep me as a customer. With Bloomingdales, the CS agent was apologetic because I was unable to print out their label for a return. At Walmart, it was someone putting items in two boxes I didn't order.
All of the apologies were for my inconvenience! Some retailers don't know what the word "inconvenience" means. I'd expect the same treatment from NM and Saks online, but I haven't had any problems so far.
