Yesterday my DH came into the room while I was watching QVC. The five diamond band was being shown, and he was insistent he wanted to buy me the one carat version as a gift for our 50th wedding anniversary, which is tomorrow. He has already gotten me a gift but is a very generous person. So he opened a Q card account for monthly payments and ordered me the ring.
What a surprise this morning! The ring arrived. However, when I opened the package, there was an "As Is" red sticker on the plastic bag, as well as an "As Is" statement under the bar code on the bag. Now, he did not order an "As Is" ring. I did try on the ring and liked it, but I never ever saw an "As Is" item for full price.
I called Customer Service and was routed to one person after another, and finally told a supervisor with authority was busy and they could not keep me on hold any longer. It would tie up the line. My contention was that I should not have to pay the full price of $1200 for an "As Is" item, as one rep had told me that the "As Is" price would be $787.
I was told that the item number on my invoice was not an "As Is" number. I think the fault here lies with QVC. After waiting home for a call back, a customer rep told me that Corporate had made a decision that I could (1) send the item back for credit or (2) keep the ring and get a credit of $300 for future purchases. I said this was unacceptable.
I fail to understand why I cannot get the "As Is" price for an "As Is" ring. One rep did give me the "As Is" item number for this ring, and the message there says there are no items available at this time. This whole scenario does not make sense to me. If QVC wants a return of this item, why not give me the "As Is" price for what has been marked as an "As Is" item? Do they intend to repackage the ring and resell it as new? I don't know.
What I do know is that I am so done with shopping at QVC. I pointed out to one rep that we have spent thousands of dollars at QVC through the past several years. We have been good customers, and she did note that. Is this how QVC treats good customers? well, the ring is going back. My DH is more upset than I am, as he wanted me to wear this ring at our anniversary party tomorrow night. We are both angry and very upset and will be canceling our account at QVC. I don't want this ring, as the way this was handled has destroyed my desire to keep or wear it.
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