Among Friends

[Nana2158]

Experienced once again outstanding customer service tho I understand not everyone might I've always amazed with mine. I called for a price adjustments few items recently ordered, reminding you check your orders thirty days of purchasing additional savings always appreciated. While on the call asked her to check on a item returned still in transit she not from my asking for returned the money also shipping charges. Love! HSN 🥰 

[Dar321]

i LOVE their CS.  I never has issues with them.  QVC needs to have that level of CS.

[cjm61]

I've never had any issues with QVC customer service. In fact, every issue I have had in the last several years was resolved immediately. They have been very friendly also. No complaints.

[Venezia]

Strange how different each person's experience can be.

I've always had excellent customer service from QVC.

I've had such bad CS from HSN in the past, that it took a certified letter to the then CEO (useless Mindy Grossman) to resolve it and I didn't shop with them for years after and only occasionally now.

(And, BTW, Grossman didn't even acknowledge receipt of the letter that cost me nearly $5 back then.  I only got the issue resolved after about SEVEN extremely irritating phone calls.  Talk about unimpressive and how to lose a customer.  They sent me the wrong color boots and the idiots in the warehouse kept sending them back to me!  How many trips did I make to the post office to keep returning them???)

[Shelbelle]

I have never had a bad CS rep in over 30 years of dealing with HSN. 

[RescueLover]

Excellent Customer Service at The Q !! Always polite and Extremely helpful.

And I really appreciate them! ⭐️⭐️⭐️⭐️⭐️

[mrshckynut]

i recently returned a big item and the Rep for HSN could not have been nicer or more efficent        our refund was back in our account 2 days after shipping return was verified

mrshckynut 

[JoyFilled Warrior]

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@Venezia wrote:

Strange how different each person's experience can be.

I've always had excellent customer service from QVC.

I've had such bad CS from HSN in the past, that it took a certified letter to the then CEO (useless Mindy Grossman) to resolve it and I didn't shop with them for years after and only occasionally now.

(And, BTW, Grossman didn't even acknowledge receipt of the letter that cost me nearly $5 back then.  I only got the issue resolved after about SEVEN extremely irritating phone calls.  Talk about unimpressive and how to lose a customer.  They sent me the wrong color boots and the idiots in the warehouse kept sending them back to me!  How many trips did I make to the post office to keep returning them???)

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@Venezia 

Was Mindy Grossman the one that cleared out the Hosts of any one deemed as "too heavy?"

Or was it another? I thought it was her.

Thru the years, Ive had UPs & DOWNs with either HSN CS and/or QVC CS.  Nothing like some of the unfortunate horror stories here, thank goodness. But I certainly have sympathy!

[Venezia]

@JoyFilled Warrior - I don't know about her other policies, but the whole situation was a nightmare and for her not to even acknowledge it, told me all I needed to know about her.

(What was baffling was I ordered Sporto boots in chestnut and they sent me black.  I returned them the next day and they showed back up on my doorstep two days later - saying I was past the 30-day return period!  And back and forth they went, no matter how much I wrote on the return.  I just wanted the color I ordered.  Never got it!  So, no, I was not impressed with their customer service!  And I'm not exaggerating how many long, frustrating phone calls it took and finally the threat of legal action to get a refund.)

And LOL, the final female CS rep I spoke to said "We have the chestnut back in stock...do you still want them?"  NOOOOOO! 🤬

[Rockycoast]

So true. I have had great CS from HSN. With QVC I can not say the same. Very poor service. and reading all the complaints about QVC CS, I see it has not changed. Still poor.