Among Friends

[Shelbelle]

I usually add my items to my cart first before clcking thru, with many merchants,  and it never stops my rebates from coming thru, I doubt that is the reason Q gives the rebates, then declines them after. 

Have any of you called Q CS and discussed this with them ?

[Sapphiregal]

I honestly don't think they care about helping me with this issue. Like I said in my original post,  I have opened 3 support tickets and each time I have asked for a reason my cash back is being withheld and I have gotten no answer to that question. They just keep telling me that they need copies of receipts to some of my purchases. 

When I reply, I never hear back from them unless I open  a new support ticket. 

So frustrating!!!

[SilleeMee]

---

@Shelbelle wrote:

I usually add my items to my cart first before clcking thru, with many merchants,  and it never stops my rebates from coming thru, I doubt that is the reason Q gives the rebates, then declines them after. 

Have any of you called Q CS and discussed this with them ?

---

@Shelbelle 

This is what it says on TCB website FAQ page:

"If you click through to a website, add items to your cart and then come back later to buy them, you won’t qualify for Cash Back."

[gulf coast girl]

I just now went to topcash back and looked at my account, I'll be a sonofagun, almost all my purchases from qxc are being denied so clearly the problem is recent and coming from qvc. 

Hey qvc could you fix this issue for so many of us customers. I had no idea this was happening. 

[Icegoddess]

---

@SilleeMee wrote:

---

@Shelbelle wrote:

I usually add my items to my cart first before clcking thru, with many merchants,  and it never stops my rebates from coming thru, I doubt that is the reason Q gives the rebates, then declines them after. 

Have any of you called Q CS and discussed this with them ?

---

@Shelbelle 

This is what it says on TCB website FAQ page:

"If you click through to a website, add items to your cart and then come back later to buy them, you won’t qualify for Cash Back."

---

Yeah, they also want you to clear your cookies every time too.  That ain't happening. 

[sunshine45]

this is a new issue, i believe.

i am going to open a ticket with them. it is close to $18 total! 

my purchases have been declined for august 3, august 9, and august 10 with QVC.

i always cash out to my paypal account and in about 24 hours the money is usually there.

[Shelbelle]

I really feel this issue needs to be discussed with a supervisor at Q CS, this seems to be happening to too many people and for no reason that we know of. Like I said I no longer buy from the Q but I have no issue with HSN, even with my cart loaded a head of time, my rebates come thru. I would be happy to call Q CS and take a stand for all of us if I had been affected. I dont take kindly to feeling like I am being ripped off. 

I just used Extrabux for an ebay purchase, their site says no credits using a gift card, which I did and still got my rebate. You cant always go by what they print on their site, the rebate thing is often a  c rap shoot.