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Honored Contributor
stevieb
Posts: 65,746
Registered: ‎03-10-2010

video showing as available on iphone but not on laptop...

‎06-23-2015 01:39 PM

What the heck is THAT about...?


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ChynnaBlue
Posts: 11,153
Registered: ‎05-22-2012

Re: video showing as available on iphone but not on laptop...

‎06-23-2015 01:43 PM

If you have some item numbers for the web team to look at, they might have a better chance of fixing it.


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Serendipity
Posts: 9,185
Registered: ‎04-29-2015

Re: video showing as available on iphone but not on laptop...

‎06-23-2015 02:10 PM

Here are at least two that currently show video on my iphone, but not my Mac laptop.

 

A266427

 

J320114

 

 

 

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ChynnaBlue
Posts: 11,153
Registered: ‎05-22-2012

Re: video showing as available on iphone but not on laptop...

‎06-23-2015 02:31 PM

@Serendipity wrote:

Here are at least two that currently show video on my iphone, but not my Mac laptop.

 

A266427

 

J320114

 

 

 

 

My iPhone doesn't have a video for those.The QVC APP has a video and the App runs off a different platform than the browser version and sometimes gets updated sooner. 

 

 


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Serendipity
Posts: 9,185
Registered: ‎04-29-2015

Re: video showing as available on iphone but not on laptop...

‎06-23-2015 02:45 PM

Yes, I am viewing it on the QVC app. There are a lot of videos on the app that are not on my computer.

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stevieb
Posts: 65,746
Registered: ‎03-10-2010

Re: video showing as available on iphone but not on laptop...

‎06-23-2015 08:18 PM

Regardless of what it's being viewed on, if a video is available, it should be available across the board.  At least one of these items is currently at a promotional price and with EP that ends tonight...  Had they loaded the video so that it could be viewed on my computer, my preferred way to shop, they might have sold a piece of jewelry...  


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