I am frustrated with AD as well as QVC "overextending" sales. Beekman AD I had for a yr, I think it was to be 4 shipments total was delayed (very delayed) after the first shipment was timely, that I just bailed on the last one. Too bad because it was a set that had their makeup wipes in the kit and their body butter that I love
Food is no excuse and that vendor should be punished by the Q, either no more "deals" or specifically big purchase holiday sales. No customer deserves that treatment, and that partner company knows in plenty of enough time they do not have the stock to commit to orders. They are the purchaser of the meat/seafood/etc. If there is a shortage, they are the first to know from their purchasing department communications. Immediate refunds and formal notices should be provided by Q and the vendor, and ideally some type of coupon, but most often that will not happen.
I work in an industry that much like the rest of the world during the height of covid, was greatly effected by "lead times" on materials we ordered every day. Items that were considered long lead before covid might have been 12 -16weeks, were suddenly 24-52. Almost all products have gone back to their original lead times, less a few very special items because of where some of the parts come from. The ongoing use of the problems with deliveries, warehouse issues, not having product because of this-and-that, is totally overused and very stale. The Q company is using that as their fallback excuse so people will hopefully be understanding and "remember what we all just went through the last few years". Same reason they kept pushing fancier items (and more expensive foods) this past holiday season and the repeated notes about this summer being the best in a few years with "all the weddings, graduations, " blahblah blah. " Spend more it will make you happy and your family happy" is essentially the messaging.
Q needs to own up to their mistakes instead of making excuses, and hold their partners responsible and accountable when their customers are denied a service they paid for. But then again, as I noted elsewhere on these boards, to paraphrase "The Q is not a family, the customers are not part of some Q family, and Everyone is replaceable". The execs assume (incorrectly as it seems) there will be another customer to take your place next season when a roast is up for the Holidays, when you do not repurchase. And they will be wrong.
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