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New Contributor
Lorialpine
Posts: 2
Registered: ‎12-16-2019

Where's my order?

‎12-16-2019 05:17 PM

Ordered 2 same items for gifts in July, they were in stock. The 4 Cheese Assortment. Was to ship by Dec.2, still nothing, now out of stock, and QVC rep said "Nothing we can do - supplier must ship but may not before Christmas, if at all". So now I have to go out into the wild crowds and get something to replace these items. If they show up, I'm returning (at $50 each) and I will refuse to pay for the return. I hope QVC stops using this supplier. Never had a problem before, will still order from QVC.

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Honored Contributor
Kachina624
Posts: 69,964
Registered: ‎03-10-2010

Re: Where's my order?

[ Edited ]

‎12-16-2019 05:23 PM - edited ‎12-16-2019 05:24 PM

@Lorialpine.  Sorry about your cheese.  Very aggravating, I'm sure.  QVC doesn't want food returned.  If it shows up and you're still unhappy, call CS and they'll credit your account. 

New Mexico☀️Land Of Enchantment
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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Where's my order?

‎12-16-2019 06:48 PM

@Lorialpine 

I am sorry for the delay in shipping of your orders. Both say that they are in process and should be delivered prior to Christmas. Once they ship, if you are unhappy with them or simply do not want them anymore, just send an email to QVCSocialTeam@qvc.com and we will refund you in total. 

Beth QVC

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