Tracfone REP gulps when a real question is asked.

The woman should have been told to stay on the line and give her phone number (privately) to an operator. Then, after the presentation, someone from the company (not the vendor) could address her concerns.

As for the OP, I would call customer service and ask how to directly contact the company.

This thread topic was started by this OP in multiple places on the board.

Why should the salesperson know why someone is having a technical problem? Iif you already have a phone and there is a problem then tracfone CS needs to be contacted - not an on air salesperson!!!

someone else needs to take a deep breath too, methinks.

I am on my third tracfone and although we finally got my latest one set up, it was a lesson in frustration to deal with the CS reps. The problem lies with the fact that the original company was sold to one in Mexico, which I did not know until I bought my new phone. Hence, all the CS people, while good intentioned, have heavy accents and are very difficult to communicate with. It took my son-in-law (who finally took pity on my efforts) a good hour to get my latest phone activated. It required endless strings of number that had to be entered, and then call backs to get the thing working. In my opinion, it's fine for calling and texting and taking the occasional picture, but I'd never use it to surf the web. Way too many minutes used for that. It is NOT a smart phone; it makes and receives calls and messages and that's all I expect from it.

On 8/6/2014 happy housewife said:

This thread topic was started by this OP in multiple places on the board.

NO, it was started in two places because I felt it was a good match in two places for the sake of content and who are you to go around reporting. What do you do, count how many posts people make and where...just when I thought I had seen the most useless behavior, this comes along, thanks!

The rep made a weird face on the air and acted as if she had been treated very rudely, it was very unprofessional and made the caller feel out of place as well as the audience. You would have thought the rep was the inventer of the Tracfone the way she took the question so personally, she even rolled her eyes a bit. It was bad.

Aside from that, there are many legit questions that they do not answer. For example, you can not use this phone to call another cell phone internationally , you can only call a Lan line. Imagine how helpful that information could be when making phone choices.

You can use the web alright, whereever there is a connection for wireless but it calculates at a different usage. Just another example. Again, it would be helpful to have this info. They are handy little phones, but they are not as unlimited as they are being made to appear.