I HATE The New Video Embed...Dumb

I was a bit put off by it as well.

I'm puzzled. Can someone post a link to an example?

I usually watch the online videos when I want more info on an item now, I don't watch QVC (tv) live anymore. So when I can't see a video I want to see, that's annoying. I haven't decided how I feel yet, about this new feature! I do think it's more "work" to watch the video, when you have to scroll all the way down, but I think the video quality seems better.

Sometimes they go crazy with "improvements" when they should be focused on more important things about the website (how to handle increased traffic, for one) and their customer service.

I think moving the video was unneccesary and I don't know that has really improved navigation, has it? Do we really need an extra step in trying to watch a video? I DO know that QVC's website is probably one of the sites that I visit that has the most glitches and is the least user-friendly. Oddly, I think that QVC rarely thinks of the customer's experience, when making these "improvements".

First thing they need to improve is how long it takes to process your order. 3 days seem a little much. Need to hire more help in that dept.

I'm sorry but I don't understand what you're saying. It all looks the same to me. I don't have the video portion interfering with the description of the product in any way. And when I start the video, I can still click on the lower right arrows to make the video full screen. Sorry, maybe I'm being dense, or could it depend on what browser is being used? I'm on Firefox.

i am not sure what the problem is either? the video is below the item photo/basic information and i can click on it if i want to watch the video OR just ignore it. it doesnt interfere with the description below or any of the other information. it is a big step up actually because before there were often times when you could not even get the videos to play.

At first I was puzzled too. . . for me, it depends on my browser. With Firefox, it's like the op described - the video is at the bottom and I have to scroll. In Explorer, the video is accessed through a tab at the top. I don't think it interferes with the description through. Either way, you have a written description and a video to use however you want.

Doesn't bother me. At least the photo is the default (I hated it when video was the default, which they did, on and off, all the time a few years ago). I can scroll down to the video, or beyond it, no biggie to me. QVC do seem to like messing with the site, changing things that weren't broken, rather than fixing things that are.

For example, at least 50% of the time when I type in the site search box, it brings up forum posts rather than inventory (when there is a separate box for forum searches). Broken. Buggy. Should not happen.

The only thing I'm not crazy about is we can no longer see the price or specifications for the outfit. I know the price changes, but it helps to know. It also helps me to know which colors sold out when the item was originally presented. I've had so many returns. I know if I order an item that did not sell out my chances are better of getting a new one!