Ladies, I'd like to give you an update.
Just to clarify, after I was given incorrect information by at least 2 different customer service representatives*, I was eventually told that there was a programming error on the website and that I was the only one who noticed this. I asked if I get a free gift for all the aggravation and she told me "Yes". I didn't mention the gift before because I wanted to see if it would come. I did have to call the customer service woman back because she didn't return my phone call as she had promised. Basically, she has sent an email to the chemists, heard back from them, but was very busy and didn't have a chance to call me back. LOL!
Anyway, I decided to call and ask for a supervisor just to discuss what had happened. She called me back later in the day and was extremely pleasant. She told me that she would listen to the tapes and she was surprised I was told these things and would speak to the customer service representatives. I told her, don't do that until the customer service rep sends me a free gift. The supervisor told me that if she doesn't do that then she doesn't belong here. I didn't respond but I wondered what would happen.
My order arrived with no issue but one of the 3 free samples had no sample attached to the card. No big deal but thought I would just mention it.
Anyway...it is about 2 weeks and guess what, no gift arrived. So, I decided I would call. I asked for the supervisor. She got on the phone. I reminded her of who I was and what we spoke to . She was a......well not at sweet as she was 2 weeks ago. It was about 12:30pm in NJ, so perhaps she was just hungry and grumpy.
Now, the supervisor didn't remember discussing the free gift with me and she told me that Philosophy does not send out free gifts. She did tell me that she would discuss this with the customer service rep. Well, if she actually listened to the tapes, she would hear the discussions but I guess, they never do listen to tapes.
I did purchase the TSV yesterday. Ordered it late last evening. This morning, I tried to cancel it but it was too late. No big deal.
* Reasons given for the hazardous material warning were CS Rep #1 Oh, don't worry I've been using it for X years and it's fine. CS Rep #2 Looked through the ingredients and told me which ingredient was hazardous and the reason why it could only be sent ground.
Note: I didn't use the names of the people that I spoke to. However, I already wrote one of them in my initial post after checking. So here they are. Customer Service Rep #1 is Claudia. I wrote down the CS Rep #2 on a piece of paper, so I would have to go look for it and don't want to bother looking for it. The supervisor is Deliah (sp?) or something like that.
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