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07-05-2018 07:06 AM
I love the shower gels, this is the first time I have ever experienced a broken pump, I have 3 gels in the shower right now. After the 2nd use of my new - 32 oz beach party the pump cracked in my hand
What do I do now?
thank you all
07-05-2018 08:48 AM
Use up one of the others first, then use that pump for the broken pump.
07-05-2018 08:50 AM
I think if you call Philosophy the will send you a replacement pump for free.
Another idea is to transfer some of the body wash to a smaller squeeze type container.
good luck!
07-05-2018 08:51 AM
I keep some around from exhausted bottles, just in case.
I would bet that QVC/Phil would send you a new one if you asked.
07-05-2018 09:39 AM
You can also try purchasing a replacement pump at Ulta or another beauty supply store.
Although if the pump cracked in your hand, it sounds as if it was defective to begin with.
07-05-2018 09:52 AM
Hi @I am still oxox I am so sorry your pump is broken. We do not have any in stock at the moment, however I have placed a free of charge Waitlist order and as soon as we receive stock it will be shipped to you.
07-05-2018 10:51 AM
thanks much
@Alice-QVC wrote:Hi @I am still oxox I am so sorry your pump is broken. We do not have any in stock at the moment, however I have placed a free of charge Waitlist order and as soon as we receive stock it will be shipped to you.
07-05-2018 11:12 AM
I have bottles from WEN, Philosophy, and more. When I get a new bottle of a scent I've already got, I use the old pump on the new bottle and store the new pump in a drawer. That way I can pull nearly any pump out of the drawer to replace a broken one. I've also purchased a few spare pumps, just in case I do run out.
You can get 32-oz pumps from Sally Beauty Supply, Ulta, and Philosophy's website. When somone has a sale, I throw a pump in my cart along with whatever else I'm getting and put it in my stash drawer.
07-05-2018 12:02 PM
Go to Walmart, Target, or a dollar store and buy a soap dispenser. The bottle will be smaller, but it will work. If you don't have the cap that came with the bottle still, put a double thickness of plastic wrap over the big bottle, then secure with a rubber band.
07-05-2018 12:47 PM
Why would I want to do that OVC will replace the pump
@Lila4Now wrote:Go to Walmart, Target, or a dollar store and buy a soap dispenser. The bottle will be smaller, but it will work. If you don't have the cap that came with the bottle still, put a double thickness of plastic wrap over the big bottle, then secure with a rubber band.
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