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Honored Contributor
Posts: 10,736
Registered: ‎03-09-2010

Broken Shower Gel Pump

I love the shower gels, this is the first time I have ever experienced a broken pump, I have 3 gels in the shower right now. After the 2nd use of my new - 32 oz beach party the pump cracked in my hand Smiley Sad 

What do I do now?

 

thank you all 

Stop being afraid of what could go wrong and start being positive what could go right.
Frequent Contributor
Posts: 98
Registered: ‎04-20-2010

Re: Broken Shower Gel Pump

Use up one of the others first, then use that pump for the broken pump.

Regular Contributor
Posts: 212
Registered: ‎01-07-2012

Re: Broken Shower Gel Pump

I think if you call Philosophy the will send you a replacement pump for free.  

 

Another idea is to transfer some of the body wash to a smaller squeeze type container.

 

good luck!

Respected Contributor
Posts: 4,375
Registered: ‎04-14-2013

Re: Broken Shower Gel Pump

I keep some around from exhausted bottles, just in case.

 

I would bet that QVC/Phil would send you a new one if you asked.

I laid down my hammer, and I saw ~ ancient proverb
Valued Contributor
Posts: 620
Registered: ‎03-08-2018

Re: Broken Shower Gel Pump

You can also try purchasing a replacement pump at Ulta or another beauty supply store.

 

Although if the pump cracked in your hand, it sounds as if it was defective to begin with.

QVC Customer Care
Posts: 1,304
Registered: ‎06-14-2015

Re: Broken Shower Gel Pump

Hi @I am still oxox I am so sorry your pump is broken. We do not have any in stock at the moment, however I have placed a free of charge Waitlist order and as soon as we receive stock it will be shipped to you.

Honored Contributor
Posts: 10,736
Registered: ‎03-09-2010

Re: Broken Shower Gel Pump

@Alice-QVC

 

 

thanks much 

 

 


@Alice-QVC wrote:

Hi @I am still oxox I am so sorry your pump is broken. We do not have any in stock at the moment, however I have placed a free of charge Waitlist order and as soon as we receive stock it will be shipped to you.


 

Stop being afraid of what could go wrong and start being positive what could go right.
Trusted Contributor
Posts: 1,554
Registered: ‎02-05-2018

Re: Broken Shower Gel Pump

I have bottles from WEN, Philosophy, and more. When I get a new bottle of a scent I've already got, I use the old pump on the new bottle and store the new pump in a drawer. That way I can pull nearly any pump out of the drawer to replace a broken one. I've also purchased a few spare pumps, just in case I do run out.

 

You can get 32-oz pumps from Sally Beauty Supply, Ulta, and Philosophy's website. When somone has a sale, I throw a pump in my cart along with whatever else I'm getting and put it in my stash drawer.

Trusted Contributor
Posts: 1,508
Registered: ‎08-12-2011

Re: Broken Shower Gel Pump

Go to Walmart, Target, or a dollar store and buy a soap dispenser.  The bottle will be smaller, but it will work. If you don't have the cap that came with the bottle still, put a double thickness of plastic wrap over the big bottle, then secure with a rubber band.

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Honored Contributor
Posts: 10,736
Registered: ‎03-09-2010

Re: Broken Shower Gel Pump

@Lila4now

 

Why would I want to do that OVC will replace the pump 

 


@Lila4now wrote:

Go to Walmart, Target, or a dollar store and buy a soap dispenser.  The bottle will be smaller, but it will work. If you don't have the cap that came with the bottle still, put a double thickness of plastic wrap over the big bottle, then secure with a rubber band.


 

Stop being afraid of what could go wrong and start being positive what could go right.