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02-26-2015 05:55 PM
I have an issue and have noticed that there is no way to get to the Smooth X-Bike page anymore. You cannot access it to go and watch the video on how to put it together like the hosts had said you would be able to. I know it comes with a DVD, but that is for those of us with computers. Also, there is no place to write a review or read them, kinda makes you wonder if there are issues here. I have an issue but no way to know if others do. Calling customer service doesn't work because they are taught to just say "send it in and we will replace it" even if that is not whats really going to happen. Been there, done that with the Bliss Gravity Chair last year.
02-27-2015 11:50 AM
There are 2 videos here:
http://www.qvc.com/Ships-330-smoothXbike-Pro-Compact-Foldable-Exercise-Bike.product.F11905.html?sc=
One video is the on-air presentation and the other one is how to sit and assemble.
02-27-2015 11:51 AM
Sorry, the link didn't come up. Just copy and paste the link or look up item # F11905.
02-28-2015 05:38 AM
03-01-2015 03:58 PM
I also have the same problem with the seat post having the holes missing. I want the bike but need the replacement part. It took me an hour so far to untangle the box and parts to get to this point and now that I have it all over my living room. I'm at a stand still if I'm going to get a replacement part. Customer service is closed on the weekend. I also will contact QVC for a response. Look at how many units they sold on their Today Special Value to have the same issue.
03-01-2015 09:37 PM
Does anyone have theirs put together yet .... and likes it ?
03-02-2015 03:09 AM
03-17-2015 03:59 PM
I have not been able to use my bike due to console holes are wrong. Took me 4 hours to assemble this was last to put on. I called costumer service # on back of instruction manual that came with bike. They said they would send me new one. She said to not send damaged one back. I should have suspected something then. Its been 3 weeks. I tried to call same # today. Another company trying to sell other products has that # now. I called QVC. Now I have to dissemble with my arthritis hands if I can and send back. Box it came in was all to pieces when it came. Now I have to find box big enough. Must say very disappointed that QVC would allow its customers to have to deal with something like this. Was comforting to know I certainly am not the only one. As they say misery loves comfort. Think I've learned my lesson.
11-06-2017 04:36 PM
So bought this a year ago and after the second use the strap on the pedal broke. The right pedal also wouldn't spin correctly and over time the pedal just fell off. Called Smoothx to order a replacement part and was told "they don't sell replacement parts to QVC buyers after a year." It was a year in May. Then they had the nerve to say "Try Amazon" So if the company who makes the bike won't sell replacement parts to the people that own the bikes why in heaven's name would they sell them to Amazon to resell? Really? Disappointed in QVC for even partnering with this company. Will never buy anything from smoothXbike again. Very disappointed. Horrible customer service.
11-06-2017 08:01 PM
@DLB34 wrote:So bought this a year ago and after the second use the strap on the pedal broke. The right pedal also wouldn't spin correctly and over time the pedal just fell off. Called Smoothx to order a replacement part and was told "they don't sell replacement parts to QVC buyers after a year." It was a year in May. Then they had the nerve to say "Try Amazon" So if the company who makes the bike won't sell replacement parts to the people that own the bikes why in heaven's name would they sell them to Amazon to resell? Really? Disappointed in QVC for even partnering with this company. Will never buy anything from smoothXbike again. Very disappointed. Horrible customer service.
@DLB34 That is very disappointing! I would be mad as well!
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