Wellness

[jubilant]

I guess next time you call, Ford, you should ask for customer service.  Tell them it's an important client calling!!

[emmysmom]

---

@LilacTree wrote:

I have two important questions for my GP.  I called the office and asked to speak to her assistant.  I was told "The doctor is on vacation and her staff is off today."  I said, "oh, that's helpful," and she says "have a good day!!!"

Also, at the beginning of their recorded VM, we are now referred to as "customers," not patients.  "Our staff is busy helping other customers, please hold."

I was distinctly under the impression I had called a doctor's office.  I checked the number.  Yep.  I called my doctor's office.

---

---

@LilacTree wrote:

I have two important questions for my GP.  I called the office and asked to speak to her assistant.  I was told "The doctor is on vacation and her staff is off today."  I said, "oh, that's helpful," and she says "have a good day!!!"

Also, at the beginning of their recorded VM, we are now referred to as "customers," not patients.  "Our staff is busy helping other customers, please hold."

I was distinctly under the impression I had called a doctor's office.  I checked the number.  Yep.  I called my doctor's office.

---

Ford, I guess thats because medicine has become a business..truly! I had a visit with a new doctor yesterday! It was wonderful, after being treated terribly at a local clinic several months ago! She spent over an hour with me..I was glad as I have alot of issues. Who knew at 64 there are so many issues that need to be checked?

What I would suggest, to let your doctor know how you feel or find a new doctor. I hate the fact that today you get a recording and have to listen to all the prompts..No live person..its very demeaning. Btw, love your picture! Hope everything else is ok with you and your daughter!!!!!

[emmysmom]

---

@Alajane wrote:

I definitely feel that my doctor's office staff totally feel it's all business!  He moved from a single practitioner office about a year ago into an office with a 5-doctor practice.  I understand the staff has a lot of "customers" to handle, but they're not a bit helpful and sometimes downright rude.  I don't want to complain to them because I know I'm at their mercy as far as getting to see the doctor.  The doctor and his nurse are extremely personable and seem to really care about their patients.  I've seen this doc for about 20 years and really don't want to change because he knows all my history, but dealing with his office staff is very difficult--they very said (in a very rude tone) they had called numerous times and left messages regarding scheduling a CT scan.  I checked my home, office, and cell phones and there were no missed calls or messages on any of them.

This past Monday I went to his office for an appointment and was informed he got tied up at the hospital.  I definitely have no problem with a doctor getting detained at the hospital, but I asked why they didn't call to let me know.  The receptionist said thtey only found out an hour and a half previously.  That would have plenty of time to at least try to inform patients, so I missed an hour and a half of work for nothing and had to reschedule to discuss some test results.

I understand business--I've been in industry for many years, but in my office we at least make an effort to appear to care about customer issues, whether we're going through our own issues or not!

---

Ohh that would upset me!!

[LilacTree]

---

@emmysmom wrote:

---

@LilacTree wrote:

I have two important questions for my GP.  I called the office and asked to speak to her assistant.  I was told "The doctor is on vacation and her staff is off today."  I said, "oh, that's helpful," and she says "have a good day!!!"

Also, at the beginning of their recorded VM, we are now referred to as "customers," not patients.  "Our staff is busy helping other customers, please hold."

I was distinctly under the impression I had called a doctor's office.  I checked the number.  Yep.  I called my doctor's office.

---

---

@LilacTree wrote:

I have two important questions for my GP.  I called the office and asked to speak to her assistant.  I was told "The doctor is on vacation and her staff is off today."  I said, "oh, that's helpful," and she says "have a good day!!!"

Also, at the beginning of their recorded VM, we are now referred to as "customers," not patients.  "Our staff is busy helping other customers, please hold."

I was distinctly under the impression I had called a doctor's office.  I checked the number.  Yep.  I called my doctor's office.

---

Ford, I guess thats because medicine has become a business..truly! I had a visit with a new doctor yesterday! It was wonderful, after being treated terribly at a local clinic several months ago! She spent over an hour with me..I was glad as I have alot of issues. Who knew at 64 there are so many issues that need to be checked?

What I would suggest, to let your doctor know how you feel or find a new doctor. I hate the fact that today you get a recording and have to listen to all the prompts..No live person..its very demeaning. Btw, love your picture! Hope everything else is ok with you and your daughter!!!!!

---

Thank you, emmysmom.  I'm going to post about this separately, but I finally got to speak with the doc's assistant and was shocked to hear what she had to say about something that is wrong on my chart.  You will see my post.