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Honored Contributor
Posts: 65,806
Registered: ‎03-10-2010

Re: Any medical staff people here? I need advice.

@Laura14  If you think, for any reason, that your doctor will be intentionally kept out of the loop, then speak briefly with him about your experience when you feel able to do so and take a hard copy of your comments with you to give to him. Truly, they need and deserve to know what patients are experiencing. 


In my pantry with my cupcakes...
Honored Contributor
Posts: 16,753
Registered: ‎06-09-2014

Re: Any medical staff people here? I need advice.

You guys are awesome! I kept seeing someone called Nina responding to the handful of poor reviews this practice has. 

 

Turns out she is the CEO according to Google and I found her linked in profile. Still looking for her direct email, but I could probably figure it out based on the one employee email I have. 

 

Worse comes to worse, I will contact her through linked in or make the call.  

Honored Contributor
Posts: 18,774
Registered: ‎07-26-2014

Re: Any medical staff people here? I need advice.


@Laura14 wrote:

 I kept seeing someone called Nina

 

Turns out she is the CEO according to Google and I found her linked in profile. Still looking for her direct email, but I could probably figure it out based on the one employee email I have. 

 

Worse comes to worse, I will contact her through linked in or make the call.  


@Laura14  Snail mail a certified letter to this Nina.  Email a "backup" of the same letter plus cc to the other folks involved 2 days after your snail mail.

 

 

"Never argue with a fool. Onlookers may not be able to tell the difference."


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Esteemed Contributor
Posts: 5,083
Registered: ‎10-26-2010

Re: Any medical staff people here? I need advice.

@Laura14   What you're dealing with is unacceptable.   Every practice that I know of has an office manager.  Some are excellent while others just collect a pay check.  If the practice is still independent the doctors  are in charge.  However, most of the time, they shy away from these matters.  If the practice is hospital owned, save yourself the aggravation.  

 

Having been the surgery scheduler and the person to obtain pre-authorizations for procedures as well as testing and meds I am well aware of how this works.  There is absolutely no reason for delays.  You pick up the phone, call the appropriate dept and obtain the pre-auth.  In every case I am aware of, the surgery or test should already be scheduled,  as you need a date to give the insurance co.  If the insurance co is refusing,  it was my job to fight for our patients.  If it had to go to peer review, then it was doctor to doctor who argued it out.  (I worked for 5 docs plus 3 crnps who all scheduled patients for tests and surgeries.   In addition, we covered 3 nursing homes and had 2 satellite offices.  Yes, we were busy.  Yet no patient should ever have to wait or go thru the nonsense you've experienced. )

 

I wish you the very best with this matter.

 

At this point, my advice is to directly speak with your doctor.  He probably isn't even aware of any issues.  Call and leave a message to have him return your call.  When they try to get more info from you, tell them it's a personal matter of some urgency and you must speak only with your doctor.  A nurse or the office manager may call 1st, but, let them know that you want to speak with your doctor.  

Esteemed Contributor
Posts: 6,544
Registered: ‎03-09-2010

Re: Any medical staff people here? I need advice.

Laura so sorry this is happening to you. I would have been gone from that whole practice.   You have to count on those people.

You need to immediately tell your Doctor.

Honored Contributor
Posts: 9,531
Registered: ‎03-09-2010

Re: Any medical staff people here? I need advice.


@hopi wrote:

Laura so sorry this is happening to you. I would have been gone from that whole practice.   You have to count on those people.

You need to immediately tell your Doctor.


@hopi me too.

Esteemed Contributor
Posts: 5,291
Registered: ‎06-15-2015

Re: Any medical staff people here? I need advice.

@Laura14 

 

I am not on a Medical Staff, but I have dealt with more of them than the average person. The answer to your question, I have no idea of their "chain of command".

 

What I do know however is, who I would speak with about it

 

My way of getting things accomplished has always been the same. I insist on talking only with people that can do something about my issuesTalking with someone that can only listen, maybe take notes, to me is a waste of my time and theirs.

 

hckynut 🇺🇸

hckynut(john)
Honored Contributor
Posts: 16,753
Registered: ‎06-09-2014

Re: Any medical staff people here? I need advice.

@grandma r Thank you for explaining all of that. That helps a lot. Heart

 

I kept asking them to explain the process or time frame to me because the info sheet they gave me was obviously completely wrong and this is my first time. I have been following their stated directions. Them, not at all. 

 

I was able to find out they are private and I have the top girl's name and information.

 

I am tempted to keep the 5/17/23 appointment with the doctor for the pre-op and pay the $75 specialist copay so I can see his face when I give him the rundown as to why he's not collecting anything from me and the surgery is off because the scheduler won't do her job.

 

And his scribe standing beside him refused to help me get her to do her job (she's listed on the info sheet as the back up) and I got tired of asking both of them to help me get his treatment program implemented.

 

 

Esteemed Contributor
Posts: 6,750
Registered: ‎03-10-2010

Re: Any medical staff people here? I need advice.


@Laura14 wrote:

@grandma r Thank you for explaining all of that. That helps a lot. Heart

 

I kept asking them to explain the process or time frame to me because the info sheet they gave me was obviously completely wrong and this is my first time. I have been following their stated directions. Them, not at all. 

 

I was able to find out they are private and I have the top girl's name and information.

 

I am tempted to keep the 5/17/23 appointment with the doctor for the pre-op and pay the $75 specialist copay so I can see his face when I give him the rundown as to why he's not collecting anything from me and the surgery is off because the scheduler won't do her job.

 

And his scribe standing beside him refused to help me get her to do her job (she's listed on the info sheet as the back up) and I got tired of asking both of them to help me get his treatment program implemented.

 

 


@Laura14 

Is this the only group available to you?  Reading this whole thread, it occurred to me that I would "get out while the getting is good" rather than get further involved with this incompetent group.  Once you start having tests and procedures done, it would be harder to change providers.  Is there no alternative to this doctor's practice?

"Breathe in, breathe out, move on." Jimmy Buffett
Honored Contributor
Posts: 16,753
Registered: ‎06-09-2014

Re: Any medical staff people here? I need advice.

@shoesnbags That's what my mother says!

 

They are the best rated which is why I am so puzzled, but no. My BIL works for the hospital as an anesthetist and he has given me a referral of another ENT doctor in the area.

 

Of course that means starting over with someone else which I'm not sure I have the energy to do right now. It's been two months of frustration and preparation for absolutely nothing. 

 

The kicker is they have really bad reviews for exactly what I am experiencing. I am doing nothing further with this group. They are currently paid in full for the initial appointment and the CT scan.