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07-13-2017 02:02 AM
@FLGators wrote:This happened to me when they had the cookbook as free offer. Hsn said they ran out of cookbooks. I called pro caps & they sent one out.
This happened to me several times with the cookbooks. It seems like an enticement -- kind of a bonus but then it's not really available.
07-13-2017 01:19 PM
@icezeus wrote:I am annoyed with HSN at the moment. I received my AL Vitamins that I purchase this past weekend, with no tea. I called customer service and was told that since I purchased during the pre-sale, that the offer was not available at that time so they could not forward me the tea. Therefore, I am being penalized for purchasing the TS early??? They gave me a $10.00 credit but I wanted the tea.
I sent off an e-mail on the his website to see if I could get anywhere with them.
Wow. I wondered about that. When I ordered the HHS&N the tea was showing with it. I thought about ordering the Marine Collegan Peptides on pre-sale but I noticed there was no free gift included. They advertise that all the TS in July have free gifts so I thought I might be wise to wait. Time will tell.
Not good CS to do that. "Please order early so we can NOT offer you the free gift we will give to those who wait."
07-13-2017 04:20 PM
Price went down to $149.90 for marine collagen. For those that pre-ordered you may want to call CS for a credit.
07-13-2017 04:51 PM
WHAT???? How can they lower the TS lower than it already was?
FYI - they can't give you the adjustment until it ships. I tried that last time and they said to call back after it ships.
Mine has not shipped yet.
07-13-2017 05:12 PM
Just received my 720 count with the 38 tea bags, ridiculous to say the offer was not included in the presale. I would fight it tooth and nail with Andrews CS, they are very nice to deal with. My hubby is a big green tea drinker, they will be put to good use.
07-13-2017 05:14 PM
5% back now from Top Cashback and Be Frugal from HSN.
07-13-2017 06:26 PM
@FLGators wrote:Price went down to $149.90 for marine collagen. For those that pre-ordered you may want to call CS for a credit.
____________
Thank you so much for catching this price difference. Just today, I received two MCP with MSM, the 360 size, and paid $159.90 (x 2). The call center at ProCaps is very busy so I had to leave a message. I'm sure they will credit me. My total purchase of AL products was over $602.00! I ordered from his website directly last Saturday morning.
I got my tea with this order in which the 720 HHSN was a part of.
07-14-2017 07:34 PM
I emailed ProCaps Lab about the price difference in the pre-sale MCP with MSM. The rep said that Andrew wanted to give his customers a better price and then cut the 360 size by $10. (This is the same price as it was last year for the TS).
I will be given a $20 credit at ProCaps (two bottles) but have to call it in to redeem. I guess the website isn't set-up for a credit. I'll use it on my next AD order of Maximum Joint Effort. ![]()
07-14-2017 09:26 PM
Update on my tea sampler fiasco. ProCap Labs is making it right for me. I have been corresponding via e-mail with a digital representative from Andrew's customer service team. The CS rep. is currently documenting my case. I will have to wait a few days for the tea sampler to come into stock, but they will be sending me out the package.
That's Customer Service. !!!
07-15-2017 11:58 AM
No need to call HSN for a price adjustment of the TS Marine Collagen.
I pre-ordered it and received a phone message saying they were crediting me with $10 plus tax.
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