WEN

[bruingirl]

Hi Everyone,

Just wanted to share some information...Chaz and Team WEN are aware of the issue and have resolved it with the manufacturer. Since only the outer shell is at issue, the product in all cases should be just fine. Also, anyone with concerns can contact Chaz's customer service any time.

bruingirl

[Kjelle]

Thanks for alerting all of us who are about to try NBT for the first time with 319. I also notice with the 8oz Remoist jars that I often tighten and go past where it wants me to and it clicks. It never cracked but apparently this one would. Never had either of these issues with the 4oz Remoist jar. It seems these cracks will appear almost no matter what. We'll have to be really careful.

[aprimo]

That happened to me once when I dropped the jar on the floor. It was a pretty long crack. I was worried at first and considered transferring it to a new jar. But then I realized that the jar had an inner liner that was just fine.

Thanks Bruingirl for letting us know that Chaz's team is aware and has fixed the problem.

[HappyDaze]

That is really strange!

[ANewHue]

I don't  remember if I had it in the past but the one I'm using now definitely has a few cracks in it.

[Drythe]

The outer shell of my first jar cracked when I dropped it on the tile floor.  So far all has been well with the second and so on ......

If you have had several crack I would call the Customer Service # on the jar and let them know of the problem.