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Respected Contributor
Kjelle
Posts: 2,922
Registered: ‎06-07-2013

Re: WEN CUSTOMER SERVICE - HOW SLOW IS NORMAL?

‎07-24-2017 08:51 PM

I also received great service three times I have contacted the salon. I received a pump for 613 and it was due to my own clumsiness. It's definitely unusual you didn't hear back. 

Happy WEN Girl since 1/12/2012
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Esteemed Contributor
LindaSal
Posts: 7,901
Registered: ‎05-15-2014

Re: WEN CUSTOMER SERVICE - HOW SLOW IS NORMAL?

‎07-25-2017 02:32 PM

@Drythe thanks for letting us know that are not on Facebook.

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Trusted Contributor
BExplorer
Posts: 1,942
Registered: ‎12-08-2013

Re: WEN CUSTOMER SERVICE - HOW SLOW IS NORMAL?

‎07-27-2017 07:10 PM

@Tinkrbl44 I have always had same day responses from WEN CS.  Have you checked your junk folder by chance?  I'm not sure if you're a regular WEN user and already know this, but the pumps do stop working after about 3/4 of the product has been used.  We just put the original cap back on and store the bottle upside down.  

"Great minds discuss ideas; average minds discuss events; small minds discuss people."--Eleanor Roosevelt
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Esteemed Contributor
x Hedge
Posts: 6,788
Registered: ‎08-18-2016

Re: WEN CUSTOMER SERVICE - HOW SLOW IS NORMAL?

‎07-27-2017 08:46 PM

@Tinkrbl44

I always email,  which is the most convenient way for me.

They always get back to me in a few hours at the most.

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