WEN

[Tinkrbl44]

Just by accident I found the email I cc'd to myself when I recently contacted Wen Customer Service ....... and was surprised to note that I sent it on April 19th ......  and STILL haven't heard back from anyone!

Is this a common occurance?   How long does Wen usually take to respond to customer inquiries?      

Most of the pumps in the bottles in my shower don't work anymore ...... both 16 and 32 oz bottles.    

Not very helpful .... are they?

[Elizabeth95]

WEN customer service is always great with helping me.  I typically get responses to e-mails in a day and if I leave a message, they always respond within 24 hours.  Have you tried calling the salon/customer service (323) 467-6444 option 4 for CS. 

[SurferWife]

I agree with @Elizabeth95...I've always received a response within 24 hours.  I think it was an oversight that they didn't respond to you.

[Drythe]

@Tinkrbl44

Do you know the salon burned @  Three months ago.

I'd call, personally I've always had excellent service.

[LindaSal]

Oh my!  I didn't know the salon had a fire, that is awful.    In my experience I've had great customer service from Wen.........Maybe they never received your email as sometimes it can end up in Spam for some reason.  I would resend it by all means.

[untitled]

why not just call??

maybe your email got lost in cyberspace 🤔

[ANewHue]

I have always received same day service from customer service.  When I needed a pump to my surprise it arrived within a few days (I'm on the East coast).   If your pump situation is such a problem I'm surprised you didn't follow up with them sooner.

[HSB1204]

I would try following up with them. I have always received a response within 24 hours (usually faster than that). They've responded to several e-mails where I had issues with the pumps and they sent out a new one right away.

[riley1]

@Tinkrbl44 - I personally have never had a problem receiving a response from the Wen team. However, why not give them a call and explain the situation - they are great to work with.

Good Luck.

[Drythe]

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@LindaSal wrote:

Oh my!  I didn't know the salon had a fire, that is awful.    In my experience I've had great customer service from Wen.........Maybe they never received your email as sometimes it can end up in Spam for some reason.  I would resend it by all means.

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@LindaSal

The photos on FB were SO sad.  It was one of the beautifully rehabed craftsman style houses.  I love that style and always wanted to go to the salon there.