WEN

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QVC Customer Care
Posts: 2,423
Registered: ‎06-14-2015

Re: Slow Shipping on Wen

@Tennessee Vol @cocozoe @tcmalfa @Suebdoo and anybody esle waiting for their WEN orders:

WEN orders are coming out of our Florence warehouse and there has been a problem there. We are currently working through the backlogs and we are looking at delivery dates towards the end of this week. I am truly sorry but do appreciate everyone's patience.

Beth QVC

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Valued Contributor
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Registered: ‎09-01-2010

Re: Slow Shipping on Wen

@Beth-QVC

 

Thank Beth. I really appreciate you investigating this for us. So the bottom line is we will get our orders albeit late? Can we expect that the other WEN orders we have placed will be late as well?

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QVC Customer Care
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Registered: ‎06-14-2015

Re: Slow Shipping on Wen

@Tennessee Vol

It seems to me you will get ALL your WEN by the end of the week. 

Beth QVC

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Registered: ‎06-14-2015

Re: Slow Shipping on Wen

@candys mine

Love you WENNERS!

 

Beth QVC

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Posts: 1,833
Registered: ‎08-31-2013

Re: Slow Shipping on Wen

@Beth-QVC bummer!  My lips and hair will be traumatized, but I suppose I can live😜 LOL  WENderful of you to follow up with us!!  NOW all you need to do is get the waitlist stuff moving along!  Have a great day!😀

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Registered: ‎06-14-2015

Re: Slow Shipping on Wen

@Suebdoo

Hahahaha...on to the waitlist now!!!!!

Beth QVC

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Registered: ‎08-31-2013

Re: Slow Shipping on Wen


@Beth-QVC wrote:

@Tennessee Vol

It seems to me you will get ALL your WEN by the end of the week. 

Beth QVC


@Tennessee Vol @Beth-QVC yeah you'll get yours, mine will probably go to the black hole Hodgkins, IL.  They sit there forevvaa.😜  Not QVC fault though.

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Re: Slow Shipping on Wen


@Beth-Q VC wrote:

@Suebdoo

Hahahaha...on to the waitlist now!!!!!

Beth QVC


@Beth-QVC

 

I just cancelled my WEN Summer Tropical Paradise EDP that was on waitlist but is in stock now and placed a new order rather than to call Customer Service or take a chance that my waitlist order would be honored... 

 

I wish there was a way that customers could do something to "Wake Up" the system so it will realize that waitlist orders can be fulfilled because items are in stock. I chose to cancel and reorder because doing so was totally in my controlSmiley Happy

 

I lost an easy pay month but I'd rather do that than lose the edp!

 

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QVC Customer Care
Posts: 2,423
Registered: ‎06-14-2015

Re: Slow Shipping on Wen

@Tennessee Vol

I really appreciate your patience with this! Changed the easy pay to thank you.

Beth QVC

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Posts: 848
Registered: ‎01-15-2014

Re: Slow Shipping on Wen


@Tennessee Vol wrote:

@Beth-Q VC wrote:

@Suebdoo

Hahahaha...on to the waitlist now!!!!!

Beth QVC


@Beth-QVC

 

I just cancelled my WEN Summer Tropical Paradise EDP that was on waitlist but is in stock now and placed a new order rather than to call Customer Service or take a chance that my waitlist order would be honored... 

 

I wish there was a way that customers could do something to "Wake Up" the system so it will realize that waitlist orders can be fulfilled because items are in stock. I chose to cancel and reorder because doing so was totally in my controlSmiley Happy

 

I lost an easy pay month but I'd rather do that than lose the edp!

 


@Tennessee Vol

Good point. It doesn’t make sense that an item will become available for immediate  purchase, yet the same item (same item number) has been on waitlist for 10 days and the waitlist item isn’t showing any signs of being filled. Weird . . . . .

**Suz**