WEN

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Respected Contributor
Posts: 3,746
Registered: ‎07-21-2011

Re: Slow Shipping on Wen

Wow, @Tennessee Vol I  just posted over on the customer care forum and not 5 seconds later, 5 seconds, I had a reply from the mod. Impressive! This has been my experience over there and urge you and or anyone else to consider using that forum to troubleshoot . I hope you hear from CS soon. 

 

Not sure how many warehouse locations the Q has. Thinking 4 on the east coast and the newer one in CA. Someone else may know specifically. 

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Respected Contributor
Posts: 3,746
Registered: ‎07-21-2011

Re: Slow Shipping on Wen

@Tennessee Vol Here ya go...

 

Screenshot_2018-06-08-20-20-24-1.png

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Valued Contributor
Posts: 620
Registered: ‎09-01-2010

Re: Slow Shipping on Wen

@rochelleS

 

I did post something on that forum at 11:44 today and nada... 

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Valued Contributor
Posts: 620
Registered: ‎09-01-2010

Re: Slow Shipping on Wen

@rochelleS

 

Thanks! Most of my orders ship from Florence SC...

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Respected Contributor
Posts: 3,746
Registered: ‎07-21-2011

Re: Slow Shipping on Wen


@Tennessee Vol wrote:

@rochelleS

 

I did post something on that forum at 11:44 today and nada... 


 

@Tennessee Vol

You notified the original poster. I suggest notifying @Beth-QVC over there. See my post on the Q2 thread for reference. Doing so will surely catch the mods attention. All have been prompt and helpful. HTH

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QVC Customer Care
Posts: 2,429
Registered: ‎06-14-2015

Re: Slow Shipping on Wen

@Tennessee Vol

I am so sorry that your WEN items have not shipped as of yet and today is the estimated delivery date. I have had a look at the orders and they should ship over the weekend and Monday at the latest. I will monitor these closely and advise you if there are any issues.

Beth QVC

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Valued Contributor
Posts: 620
Registered: ‎09-01-2010

Re: Slow Shipping on Wen

@Beth-QVC

 

Thank you sooooo much Beth!!!!Heart

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Respected Contributor
Posts: 4,523
Registered: ‎03-10-2010

Re: Slow Shipping on Wen

@Tennessee Vol - This is the first time I haven't had a product arrive before the EDD. I ordered an item from one of the Wen shows and it had a 6/7 EDD - Q says it is still in process.

 

I usually have my orders in about 3 days. I'm surprised this one is on the slow boat, lol.

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Respected Contributor
Posts: 2,842
Registered: ‎06-21-2011

Re: Slow Shipping on Wen

First, are you guys paying with credit cards?  EDD mean est. delivery date.  They may need to be sure of the supply too.  The only think that's happened to me is that the supply I'd been waiting for did not come in so wail list was cancelled on me. 

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Respected Contributor
Posts: 2,842
Registered: ‎06-21-2011

Re: Slow Shipping on Wen

WOW!  Wish they'd open one of those by me!