WEN

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Esteemed Contributor
Posts: 6,177
Registered: ‎07-21-2011

Wow, @Tennessee Vol I  just posted over on the customer care forum and not 5 seconds later, 5 seconds, I had a reply from the mod. Impressive! This has been my experience over there and urge you and or anyone else to consider using that forum to troubleshoot . I hope you hear from CS soon. 

 

Not sure how many warehouse locations the Q has. Thinking 4 on the east coast and the newer one in CA. Someone else may know specifically. 

Esteemed Contributor
Posts: 6,177
Registered: ‎07-21-2011

@Tennessee Vol Here ya go...

 

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Respected Contributor
Posts: 3,614
Registered: ‎09-01-2010

@rochelleS

 

I did post something on that forum at 11:44 today and nada... 

Quarrels end, but words once spoken never die... African Proverb
Respected Contributor
Posts: 3,614
Registered: ‎09-01-2010

@rochelleS

 

Thanks! Most of my orders ship from Florence SC...

Quarrels end, but words once spoken never die... African Proverb
Esteemed Contributor
Posts: 6,177
Registered: ‎07-21-2011

@Tennessee Vol wrote:

@rochelleS

 

I did post something on that forum at 11:44 today and nada... 


 

@Tennessee Vol

You notified the original poster. I suggest notifying @Beth-QVC over there. See my post on the Q2 thread for reference. Doing so will surely catch the mods attention. All have been prompt and helpful. HTH

QVC Customer Care
Posts: 2,923
Registered: ‎06-14-2015

@Tennessee Vol

I am so sorry that your WEN items have not shipped as of yet and today is the estimated delivery date. I have had a look at the orders and they should ship over the weekend and Monday at the latest. I will monitor these closely and advise you if there are any issues.

Beth QVC

Respected Contributor
Posts: 3,614
Registered: ‎09-01-2010

@Beth-QVC

 

Thank you sooooo much Beth!!!!Heart

Quarrels end, but words once spoken never die... African Proverb
Esteemed Contributor
Posts: 6,487
Registered: ‎03-10-2010

@Tennessee Vol - This is the first time I haven't had a product arrive before the EDD. I ordered an item from one of the Wen shows and it had a 6/7 EDD - Q says it is still in process.

 

I usually have my orders in about 3 days. I'm surprised this one is on the slow boat, lol.

Respected Contributor
Posts: 4,254
Registered: ‎06-21-2011

First, are you guys paying with credit cards?  EDD mean est. delivery date.  They may need to be sure of the supply too.  The only think that's happened to me is that the supply I'd been waiting for did not come in so wail list was cancelled on me. 

Respected Contributor
Posts: 4,254
Registered: ‎06-21-2011

WOW!  Wish they'd open one of those by me!