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Occasional Contributor
Posts: 14
Registered: ‎09-10-2010

Received Used Bella Spirit Indigo Gallon

Heads up to check your Wen gallons. I got a clearly well used return with no seal, padding, product missing, and no travel size sample.

My pumpkin gallon came fine but no travel sized product…just a sample of the face scrub.

Anyone else get used product? Also, how do I tell the expiration date on the gallons? Thank you! Want to be sure it’s not old product.
Respected Contributor
Posts: 2,944
Registered: ‎04-28-2010

Re: Received Used Bella Spirit Indigo Gallon

[ Edited ]

I'm not a constant Wen user, but so many complaints on old product. Rush, almost gone, hurry up, low inventory, and you get a used gallon?  They should refund you and NOT make you return it.  Sorry this happened to you.  

 

The only product I use daily is the hydrating mist.  I love it! I have it in so many scents.  I love peony, winter vanilla mint, spring lilac, honey peach, cranberry mint.  I mostly get it on eBay.  Seems they have more off seasonal than the Q and good prices.  

 

 

Honored Contributor
Posts: 20,604
Registered: ‎03-16-2010

Re: Received Used Bella Spirit Indigo Gallon

[ Edited ]

Well, that's a pain.  I hope you called customer service about it.  They used to not want liquids returned, but I don't know what the policy is now.

 

Unless it's in code, to my knowledge there is no expiration date printed on the products.

Respected Contributor
Posts: 2,816
Registered: ‎12-27-2010

Re: Received Used Bella Spirit Indigo Gallon

Simpley atrocious. 

Occasional Contributor
Posts: 14
Registered: ‎09-10-2010

Re: Received Used Bella Spirit Indigo Gallon

I did call customer service. They will send me a new one when I return the used one.
Respected Contributor
Posts: 3,633
Registered: ‎10-09-2023

Re: Received Used Bella Spirit Indigo Gallon

I hope they aren't making you pay shipping back. It's pretty bad you won't get the new one until they get the used one back though. I get why but still lousy.

Occasional Contributor
Posts: 14
Registered: ‎09-10-2010

Re: Received Used Bella Spirit Indigo Gallon

They are not…I was adamant about that…