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My understanding is that it is just the TSV. But if you want to order something else when he is on, you still get the 20% off, which more than covers the cost of shipping, and you help Chaz reach/exceed his quota as required by QVC. 
Let's hope I am wrong and come TSV day, perhaps we will find ALL WEN is FREE! Keeping my fingers crossed.
@World Traveler wrote:My understanding is that it is just the TSV. But if you want to order something else when he is on, you still get the 20% off, which more than covers the cost of shipping, and you help Chaz reach/exceed his quota as required by QVC.
Let's hope I am wrong and come TSV day, perhaps we will find ALL WEN is FREE! Keeping my fingers crossed.
I will be waiting for sure either way....when he is on then I will decide on which extra items are the absolute must have/try.
I will only order when he is on air....good of you to post about that strange "rule" Q has.
@Greenqueen - I've done this with no problem.
But what hasn't worked for me is trying to change an AD. When I first ordered, the CS rep told me it would change seasonally. It didn't. I saw my second order was the same. I called and cancelled it, and the rep changed my next order. It indicated on my AD order that it was changed. When it came time to ship I noticed they were again shipping the original. I called CS again and the rep told me they were sending that one because they were out of the one I wanted. I decided to just cancel everything! 
@Greenqueen wrote:If I order the winter on auto delivery but don't end up loving the winter scents, can I skip the second delivery but still get 3 and 4?
Im already overloaded with CC, but it's such a good deal!
@Greenqueen I frequently skip auto deliveries, mainly because I don't need them yet. So yes, you can skip the second delivery but still get the third and fourth. 
@beach-mom wrote:But what hasn't worked for me is trying to change an AD. When I first ordered, the CS rep told me it would change seasonally. It didn't. I saw my second order was the same. I called and cancelled it, and the rep changed my next order. It indicated on my AD order that it was changed. When it came time to ship I noticed they were again shipping the original. I called CS again and the rep told me they were sending that one because they were out of the one I wanted. I decided to just cancel everything!
@beach-mom There is some tricky situations that occur when you change your auto-delivery items. And for some vendors, particularly WEN, it makes it difficult when you switch. Many times the host will say you can change/switch on the subsequent delivery, and I have seen Chaz cringe and occasionally say something, but in a nice way, suggesting that they not change/switch.
The problem with switching with a WEN product is that they base their production on what customers have committed to ordering on a future order. They have to produce the product way in advance. So if you ordered one selection for your initial purchase on auto-delivery, they are producing it for you weeks/months in advance for your next order. Hope that makes sense.
From posts that I have read in prior years, when someone switched on a subsequent order and perhaps got that honored, someone else didn't get theirs because of production being based upon X amount of the initial product. Don't think I am explaining it as easily as someone else could. Sorry. ha!
Perhaps some of the "old timers" of WEN can speak to this subject because they have experienced it.
I just know he has spoken about it on Facebook/Periscope, stating that it can cause a problem when people switch, particularly at the last minute, and the production people were not prepared to handle that.
I think he has now educated most of the regular hosts NOT to say that they can switch. Used to be a mess.
@SurferWife Lucikly, like you I can see the TSV presentation earlier, being on the West Coast. My before-I-go-to-bed routine includes turning the TSV on for its first airing at 9:00pm! Some things, like Valerie Parr Hill's products, go super fast and I have to grab something I want right then, because the next day it may be gone. 
@World Traveler - I never knew all that - thanks so much for explaining it to me! I will definitely pay more attention in the future!
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