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02-14-2022 05:58 PM
I was following up with my curiosity of touring Mexico City including the ancient ruins and noticed that the major companies do not offer traditional escorted tours? Any thoughts or experiences?
Apparently one can hire a local comnpany once you arrive in country.
Also, Tauck withheld a portion of our deposit when our trip was cancelled 2 years ago. I have asked for a refund but not gotten a response. Any experieces with this problem?
02-14-2022 06:50 PM
@granddi Tauck should have given you a full refund when the tour had to be cancelled. I would keep trying until they give you your money back. That's not right!
I had a deposit with a Rick Steves tour for June of 2020 and we did get all of our money back.
02-14-2022 07:06 PM
@granddiI strongly suggest that you contact the State Department and/or research their website (if you are not using a travel agent which I suspect you're not) regarding "tourist safety" in Mexico. At one point, the security was in the red zone due to drug cartels killings, kidnappings, etc. against tourist.
"Also, Tauck withheld a portion of our deposit when our trip was cancelled 2 years ago. I have asked for a refund but not gotten a response. Any experieces with this problem?"
This is why I always use a travel agent. They take care of all problems & issues no matter how small or large that crop up.
I had to cancel 2 cruises at the height of the pandemic. My agent did everything. All I had to do was sit back & wait for my refund check which I received in 3 weeks while the agent did ALL the work.
"Never argue with a fool. Onlookers may not be able to tell the difference."
02-14-2022 07:12 PM
From the State Dept website.....
"Never argue with a fool. Onlookers may not be able to tell the difference."
02-14-2022 07:24 PM
Now is not the time to go to Mexico - see the State Department travel advisory for all the reasons why.
02-14-2022 07:36 PM
02-14-2022 07:53 PM
@ValuSkr wrote:Now is not the time to go to Mexico - see the State Department travel advisory for all the reasons why.
Oh, I'm not going to Mexico!
As far as the Tauck credit, it was a small amount but I think holding for 24 months is long enough.
02-14-2022 11:23 PM
02-15-2022 09:36 AM
@granddi I also have $$ tied up with Tauck tours. We were supposed to leave in April 2020 for a river cruise on the Douro River in Portugual. Obviously we were not able to go. Because of the timing we had paid our trip in full already. The only money we were reinbursed for was the flights by the airline, thankfully, but Tauck still has our funds and there is not anything we can do about it. This trip has been rescheduled twice (now scheduled for October 2022) That's more than 2 1/2 years later. Just hoping we are able to finally go this year. This is our 10th trip with Tauck, we have always been more than satisfied with them but this pandemic really made them go off the rails! We were quite disappointed in how things were handled and we are just trying to get through this current booking and may have to use a different company in the future sadly..........also we did use a travel agent.
BTW, friends of ours were traveling about the same time on Viking and they lost over $5000, and they had a travel agent. Of course the trick is you MUST rebook so as not to lose your investment.
Also I would be cautious about visiting Mexico, do your research.
02-17-2022 10:46 AM
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