Honored Contributor
Posts: 13,834
Registered: ‎03-10-2010


When you lose some one you L~O~V~E, that Memory of them, becomes a TREASURE.
Honored Contributor
Posts: 10,962
Registered: ‎11-24-2013

@goldensrbest What's the point of this post? You got an response from the Social Team on your FIRST post!!

Valued Contributor
Posts: 881
Registered: ‎06-14-2011

Nespresson's  need to be descaled.  If you have not done it, just like a Keurig it will not work anymore.  Alot of people don't descale their machines because it is kind of a pain but if you want it to work right you need to do that. 

Also if you have a new Nespresso coffee machine, or you have not used it for a long time, you will probably find that no water comes out when you press the button. You can hear the pump and motor whirring inside and making a noise, but no water is being drawn through the Nespresso machine. It appears to be broken or just not working.This fix works for all sorts of Nespresso machines like the Nespresso Citiz, Nespresso Maestria, Nespresso Lattissima, Nespresso U, Nespresso Pixie, Nespresso Virtuoline or Nespresso Inissia.


    To fix this, check the simple things first.  Is there water in the water container or reservoir?  Is the water container or reservoir correctly seated on its base and clicked in place?  Is the Nespresso coffee machine plugged in and turned on?

  2. f these are not the problem, then the internal water pump is probably just air-locked.  The water pump needs to have water in it to allow water to flow through the system, otherwise no water can come out. This is a very common Nespresso problem. Here’s how to fix it.

    To prime the water pump and get water into it:

    • Raise the top lever on your Nespresso pod coffee machine vertically
    • Press the Lungo or Espresso button once.  You will hear the motor or pump in the machine whir and start up
    • Push the top lever back a bit further, it will go about half an inch beyond the vertical
    • After a second or so you will hear and see water start to flow through the Nespresso machine
    • Close the top lever back down to its normal horizontal position

    Problem solved! Note: An air lock can also happen if you allow the water reservoir to run dry, resulting in no water coming out of the Nespresso machine. For example, if there is too little water in the reservoir for the amount of coffee you are trying to make it will run dry and cause an airlock. So it’s always a good plan to keep the water container topped up before making your delicious Nespresso coffee in the morning to make sure the reservoir doesn’t run dry.


Respected Contributor
Posts: 3,511
Registered: ‎03-19-2010

Call Nespresso. My sister's started over filling her espresso pods after only three weeks. . She called and the walked her thru a few steps to reset the machine. Works fine now.  She told them she wasted a lot of pods so they are sending her some at no charge.  They have great CS.