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Super Contributor
Posts: 285
Registered: ‎07-18-2017

Re: Why would a message appear to contact CS?

I received one of those messages a week or so ago, and when I contacted CS they said there was nothing wrong, it was a glich in the system.  Give it a little while and that contact CS will go away.  Hopefully anyway.

Trusted Contributor
Posts: 1,371
Registered: ‎03-13-2010

Re: Why would a message appear to contact CS?

I would call them if I were you. I've had that message before, and it usually involved some problem with my credit card, even if it looked like it went through okay when I ordered it. One time when that message came up, they cancelled my order because I didn't call them to resolve it.
Honored Contributor
Posts: 10,156
Registered: ‎03-10-2010

Re: Why would a message appear to contact CS?

I just ordered the TSV and got the message to contact CS. I did and was told waiting for authorization to go through my credit card.  Never had this issue before.  I told them to cancel and I would try another card and was told they couldn't cancel.  Something is very wrong with their system. 

Respected Contributor
Posts: 2,470
Registered: ‎03-09-2010

Re: Why would a message appear to contact CS?

@Tamarahope  That happenned to me one time.  The date on my CC had expired and I had to give them the new date.