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Occasional Contributor
Posts: 6
Registered: ‎03-30-2017

Wen TSV 11/28/17 - What is up with down grading the perfume size?

[ Edited ]

I am confused on the Wen TSV.  The website states you will receive a 4.5 fl oz of Love edp with your first shipment, but the host bearly speakes to the Love fragrance and said you will receive a sample.  The sample looks like what you get for free at a department store, which is a small glass tube. I fully expect to receive the full bottle, 4.5 fl oz, of the new Love edp. Customer service did see the same but could not comment on what would be received and escalated to management.

Honored Contributor
Posts: 10,074
Registered: ‎03-16-2010

Re: Wen TSV 11/28/17 - What is up with down grading the perfume size?

I believe the QVC website is wrong.  You should get a sample size of the fragrance.

Respected Contributor
Posts: 3,164
Registered: ‎09-25-2016

Re: Wen TSV 11/28/17 - What is up with down grading the perfume size?

Yes, QVC misprinted. 4.5oz is certainly not a sample size. I rec’d a “normal” sample size, as I expected. Mistakes happen. 

Honored Contributor
Posts: 17,454
Registered: ‎03-10-2010

Re: Wen TSV 11/28/17 - What is up with down grading the perfume size?

It's a generous sample, but definitely a sample.

===================================
QVC Shopper - 1993

# IAMTEAMWEN
Esteemed Contributor
Posts: 6,691
Registered: ‎08-18-2016

Re: Wen TSV 11/28/17 - What is up with down grading the perfume size?

[ Edited ]

4.5oz is hardly a "sample" size. I believe I read somewhere that typo had been corrected to .15oz.
Hope that clears your confusion.
QVC has had typos before, and will again I'm sure.

Occasional Contributor
Posts: 6
Registered: ‎03-30-2017

Re: Wen TSV 11/28/17 - What is up with down grading the perfume size?

I am the one who reported it to customer service who noted that the website has been showing 4.5 fl oz.  This was corrected later today to reflect 0.15 oz.  There was no mention of a sample size when I purchased the item yesterday, just a 4.5 oz product.  Waiting to hear back from QVC.

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Respected Contributor
Posts: 2,816
Registered: ‎06-03-2010

Re: Wen TSV 11/28/17 - What is up with down grading the perfume size?

If you are the one that helped them correct this error, they should sent you a free full sized bottle (whatever the largest size they have), as a thanks.



......You look like I need a drink.....
Contributor
Posts: 53
Registered: ‎08-09-2017

Re: Wen TSV 11/28/17 - What is up with down grading the perfume size?

For those who purchased online before the info changed, qvc is obligated to give you a 4.5 size.