Unable to buy TSV Online?

Icegoddess · ‎03-19-2010

Anybody else unable to buy the TSV online? When I click on TSV or put in the item number, the boot comes up, but no choice of colors and no buying options.

Upnorth1 · ‎07-29-2012

Yes, I have had this problem on a TSV. Not this time as I am not ordering. However, it seems when a very popular item or TSV is on there have been times when I have been unable to complete a transaction even if I switch to my phone from iPad. I have actually lost out and had to go on waitlist. Don't know if it is our service or QVC. Very annoying.

NickNack · ‎03-10-2010

I just checked, and when I click on TSV all of the options come up for me.

The Bluebird Carries The Sky On His Back"
-Henry David Thoreau

Icegoddess · ‎03-19-2010

Not for me. I guess I must not need them. :-)

Thanks.

Brittany-QVC · ‎06-14-2015

Hi @Icegoddess,

Sorry to hear that, I'll pass this along to IT. I actually got these boots myself, I needed winter boots badly! If you change your mind and would like help ordering let us know. I'm in until 3:30, I'll help you order them myself if you'd like.

Brittany

Nightowlz · ‎03-11-2010

If you are still having problems re-boot your computer & try again or try another browser.

Icegoddess · ‎03-19-2010

@Brittany-QVC wrote:
Hi @Icegoddess,

Sorry to hear that, I'll pass this along to IT. I actually got these boots myself, I needed winter boots badly! If you change your mind and would like help ordering let us know. I'm in until 3:30, I'll help you order them myself if you'd like.

Brittany

It's still doing it to me today. Only for the TSV. I have rebooted and cleared cache. It doesn't do it if I use another browser, but that's a big PITB. I am using Google Chrome and I'm on a Mac if that helps your IT folks. This is what it looks like.

Brittany-QVC · ‎06-14-2015

Hi @Icegoddess,

Thank you, hopefully this should help our IT department narrow things down! I sent this along the other day, but I'm going to re-forward with the print screen and the browser information. Sorry that this keeps happening.

If you ever are unable to order though, just tag me, as long as I am in for the day I can help you order. You'll get the moderator special ordering treatment! Ha ha!

Brittany

Icegoddess · ‎03-19-2010

@Brittany-QVC wrote:
Hi @Icegoddess,

Thank you, hopefully this should help our IT department narrow things down! I sent this along the other day, but I'm going to re-forward with the print screen and the browser information. Sorry that this keeps happening.

If you ever are unable to order though, just tag me, as long as I am in for the day I can help you order. You'll get the moderator special ordering treatment! Ha ha!

Brittany

Thanks. I prefer ordering online because I use Ebates or Shop at Home which you can't use using the app or phone orders. I was only slightly interested in the boots yesterday but might have bit had I been able to order. Not interested in today's TSV, but thought there might be some glitch they could fix. Or maybe it's just my computer being problematic.