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07-02-2013 11:40 AM
I would like some reviews from those of you using Tracfone currently and what you think of the service, etc. I've never used it before but have seen it many times on QVC. I'm really tired of the poor service I have from AT&T and thinking about cancelling it. Please any info and advice would be appreciated.
06-19-2015 06:11 PM
one of the WORST customer service experinces i have ever had with a phone!!!!! On phone with tracphone and qvc for more than a hour!!!! could not get mypromised 1200 minutes.....tracphone rep accused me of using 1200 minutes just 10 minutes after i entered pin # to get the 1200 minutes !!!!! this is a joke.....
06-19-2015 06:45 PM
06-20-2015 09:37 PM
06-21-2015 03:50 PM
I totally agree that Tracfone is horrible!!!!!!!!!!!!!!!!!!!!!!!! Their customer service is the worst I have run into and I was NEVER able to resolve my problems with the phone. Problems with making calls (never was able to make one call- my area is ok'd for calls) left me using all my minutes with customer service--they don't speak english. Their customer service is not based in the U.S. I ended up throwing the darn phone in the trash and got a phone through Consumer Cellular. They are 1000% better. Don't waste your time on Tracfone. I am amazed that QVC promptes this piece of junk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
06-22-2015 10:50 AM
Bought the tracfone TSV last October. Love it! I think when my year is up and I need to reload, I will just get a new phone...think it will be cheaper. My 2 year verizon contract is up in September and I am not renewing it. Going to use the tracfone exclusively. $100 a year for a cell phone is a much better deal !
06-22-2015 04:14 PM
I bought the alcatel 5 inch pop icon tracfone deal from hsn before qvc featured it. I have been a tracfone customer for about 5 years and have no complaints. For the first time, i decided to port over minutes and phone numbers from my old tracfone and experienced a glitch. I had to call tracfone customer service over the fact that at no time had my pin number been requeated resulting in inaccurate balances. Someone posted they dont speak english...NOT TRUE...they do speak english and the matter was resolved. They had an accent but they were understandable and repeated when i asked them to. I called back again over a question about wifi and again dealt with competent customer service. Highly recommend.
06-23-2015 09:03 AM
I have had a tracfone since I retired 6 years ago and zI have only good things to say about them. Their customer service is in India so you can get someone with poor ability to communicate at times. I just hang up and call back til i get a rep who has decent english language skills, I find it is rare to need to call them though as you can go on FB and have an online chat with them, and that is generally more effective.
07-10-2017 02:53 PM
07-11-2017 11:11 AM
@patticakes I've had various tracphones for many years. Never had a problem,good customer service. I wouldn't hesitate to jump in if I were you. I text alot with my family and purchase 1000 texts for $5,can't beat that. Lots of good apps you can get,too.
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