Today's Special Value

[CCM]

I was wondering if this tracfone is compatible with the Ring doorbell.  The tracfone I am now using  is activated and it will ring when the doorbell is used but cannot get the picture of the person at the door with the phone and was wondering if this one could get the picture.  Thank you

[Nightowlz]

Are you talking about the device from ring.com? If you are it says on their site it works with Android devices. The TSV phone is Android so it should work.

[CCM]

The phone I am using now is an Android...and the bell rings on the phone but you cannot get the picture of the person at the door on the phone....which is what it is supposed to do...??

[Mary in MO]

Are you connected to Wifi either at home or a public place? You need wifi for the app to work effectively.  In other words, it will not work if you are driving in your car, etc. If you are connected to wifi, and it does not work, I would contact the Ring support. I am sure they will know a remedy.

[CCM]

Thank you

[LonestarBabs]

check the operating system of your Android. It must be at least version 4.2. Also, have you tried to remove the app, reinstall it, reset the orange button on the doorbell? The troubleshooting team at Ring can help walk you through the steps. But first check that your phone's operating system is compatible. That's what caused probems for me and I had to get a new phone -- my older model Android just couldn't be updated enough to make it compatible. The app worked fine on my iPad and laptop, but I always had to be connected to WiFi on those devices. With the phone, your cellular network keeps you connected to the doorbell.