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New Member
Posts: 1
Registered: ‎12-07-2017

Re: Problem ordering free Caseable cover for TSV Fire HD 10

I keep getting invalid code also. Please explain in plain English how to get this case.
Honored Contributor
Posts: 13,463
Registered: ‎06-27-2010

Re: Problem ordering free Caseable cover for TSV Fire HD 10

[ Edited ]

 

            Evidently this is a significant problem with numerous customers.   Maybe a notification to some of the QVC Social Team would help?

 

@Eva-QVC@Kim-QVC@Wayne-QVC@Barbara-QVC@Alice-QVC@Beth-QVC@Cindy-QVC@Melvin-QVC

⭐️Do not mistake kindness for weakness, silence for ignorance, or calmness for acceptance."⭐️ (source unknown)
QVC Social Team
Posts: 704
Registered: ‎06-14-2015

Re: Problem ordering free Caseable cover for TSV Fire HD 10


@dooBdoo wrote:

 

            Evidently this is a significant problem with numerous customers.   Maybe a notification to some of the QVC Social Team would help?

 

@Eva-QVC@Kim-QVC@Wayne-QVC@Barbara-QVC@Alice-QVC@Beth-QVC@Cindy-QVC@Melvin-QVC


Thank you @dooBdoo - I passed this along to try and find out what the problem might be. 

Honored Contributor
Posts: 13,463
Registered: ‎06-27-2010

Re: Problem ordering free Caseable cover for TSV Fire HD 10

[ Edited ]

@Eva-QVC wrote:

@dooBdoo wrote:

 

            Evidently this is a significant problem with numerous customers.   Maybe a notification to some of the QVC Social Team would help?

 

@Eva-QVC@Kim-QVC@Wayne-QVC@Barbara-QVC@Alice-QVC@Beth-QVC@Cindy-QVC@Melvin-QVC


Thank you @dooBdoo - I passed this along to try and find out what the problem might be. 


 

            You're welcome, @Eva-QVC, and thank you!image.gif    I was just looking around and see the "Caseable Voucher"  link on one of QVC's Amazon Fire listings goes to a PDF with instructions.   

 

            At the bottom of the PDF image it states:   "For further assistance while using the website, please visit:  caseable.com/en/qvc-help "   This is not a viable URL.   So it appears there are multiple problems.

 

link to the PDF:

 

http://www.qvc.com/footers/el/pdf/E231628-CaseableVoucher.pdf

 

 

 

⭐️Do not mistake kindness for weakness, silence for ignorance, or calmness for acceptance."⭐️ (source unknown)
QVC Customer Care
Posts: 1,144
Registered: ‎06-14-2015

Re: Problem ordering free Caseable cover for TSV Fire HD 10

Hi @dooBdoo  I am so sorry, there are a few things to do that will help. First the site is not working well with Internet Explorer so we ask that you try and change your browser to Google Chrome. Also make sure to enter the web address in the browser bar not the search bar because you could get another country's Caseable website and you need to be on the Caseable US website to be able to order. I am so sorry for the inconvenience and please know that we are working on this. 

Honored Contributor
Posts: 13,463
Registered: ‎06-27-2010

Re: Problem ordering free Caseable cover for TSV Fire HD 10


@Alice-QVC wrote:

Hi @dooBdoo  I am so sorry, there are a few things to do that will help. First the site is not working well with Internet Explorer so we ask that you try and change your browser to Google Chrome. Also make sure to enter the web address in the browser bar not the search bar because you could get another country's Caseable website and you need to be on the Caseable US website to be able to order. I am so sorry for the inconvenience and please know that we are working on this. 


 

            Hi, @Alice-QVC!   Thanks!    I should've clarified that I didn't purchase this device, so I can't try troubleshooting the problem.   I'm sorry for any confusion.   I just happened -- really by accident -- to see this thread with so many concerns posted, so I was hoping to try and help.   

 

            You offer great suggestions!     Thanks, to you and @Eva-QVC, and all the Q Social Team for providing such wonderful support.   Y'all are the best!   I appreciate you, and I know many others do, too.image.gif

 

            Happy Holidays!

⭐️Do not mistake kindness for weakness, silence for ignorance, or calmness for acceptance."⭐️ (source unknown)
QVC Customer Care
Posts: 1,144
Registered: ‎06-14-2015

Re: Problem ordering free Caseable cover for TSV Fire HD 10

Hi @dooBdoo @abbypup @lngfx @Grandma Chopper the trouble shooting tips may help some, however we are also reaching out to the vendor.

New Member
Posts: 1
Registered: ‎12-08-2017

Re: Problem ordering free Caseable cover for TSV Fire HD 10

unable to get caseable case for amazon fire, agree with comments made by abbypup

QVC Customer Care
Posts: 1,144
Registered: ‎06-14-2015

Re: Problem ordering free Caseable cover for TSV Fire HD 10

Hi @suebeth, I have sent your information along, with the other posters, to the department that is working on this

New Member
Posts: 1
Registered: ‎12-08-2017

Re: Problem ordering free Caseable cover for TSV Fire HD 10

I used my kindle and had no problem.I did have a problem trying to use my computer.