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02-25-2021 09:37 PM
02-25-2021 09:37 PM
02-25-2021 10:04 PM
Next time this happens, email the Social Team at @QVCSocialTeam@QVC.com with your order number to see if someone there can help you.
02-25-2021 11:05 PM
@MamawskidsMamawskids o you check the tracking to see where it is? That ought to give you a few clues as to its whereabouts. If it disappeared, you'll know where.
02-25-2021 11:16 PM
@MamawskidsMamawskids I agree with the person who recommended contacting the Social Team. They are excellent.
Did your packages ship via MAIL INNOVATIONS? If yes, I understand your frustration. I've had several packages LOST that way at one particular PO, that never delivered. I was given a full refund, but if it's something you really want, now sold out, and it's happened several times, that is truly something that needs to be remedied.
I requested after my second package was lost that they do not use that means of shipping to me, but I was told that it's unavaoidable and Mail Innovations cannot be bypassed. My fingers are always crossed when I see them on my tracking history.
GOOD LUCK. Contact the SOCIAL TEAM.
02-26-2021 01:06 AM
02-26-2021 02:30 PM
@MamawskidsMamawskids I wanted to thank you for this thread as it reminded me to contact the social team. I had ordered an item that had been sitting in UPS limbo for two weeks. Neither UPS or QVC customer service could give me accurate information but this morning @Kim-QVC found that my item was back at the warehouse. She reordered it for me with expedited shipping 😁.
The funny thing is, the item has been sold out since it was presented it so I figured I was out of luck. I think I may be getting my original package LOL.
02-26-2021 07:04 PM
My package was in Goodyear, AZ for 3 weeks. I got a refund. Today my tracking on another item says information was voided. So, no it doesn't tell you where it ended up.
02-26-2021 10:46 PM
I have had this happen as well, and most recently with my order of Argan Oil where I got the 2 bottles of her Anniversary special, where it was almost 2 for the price of one. Every time I call they say they will credit me, but it's sold out so they can't reship it. I don't believe it ever shipped, but they printed the label and charged me then realized they couldn't fill the order.
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