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05-01-2021 03:00 PM
Early this morning (before 7am EST) I place 3 orders for the TSV - Kim Gravel shorts...none were processed and now they're sold out, So extremely disappointed. I was offered a $15 credit - doesn't really make up for it, Did anyone else have this issue?
05-01-2021 04:12 PM
Me too. I didn't even bother calling and figured I saved some money. I ordered two sizes because not sure on size. One size out and one was stilll available. Think I will pass.
05-01-2021 05:36 PM
I ordered mine at 12:04 am. I snagged the camo. My daughter tried to order around 8:00 am and just about everything was sold out. She's on wait-list for one of the denim colors.
05-01-2021 07:21 PM
I ordered 3 pair at about 6:30 am on the app. I got a "thank you for your order" message, but the order didn't show up in my order status, so I tried it again . . .same thing happened. Thinking there was something wrong with the app, I placed the order for the 3rd time from my laptop -- it still didn't register.
Next, I called customer service. They told me they were experiencing a computer issue, so I placed the order by phone. I told the girl I just want to make sure the previous attempted orders DID NOT go through. She assured me they did not.
Guess what? I just checked my order status and ALL the orders are showing up. I'll be getting 12 pair of shorts!!!
What is going on at QVC?
05-01-2021 07:34 PM
@Beauty Maven @The exact same thing happened to me a few weeks ago. Strange it was also a Kim Gravel item. I checked and the item did not go through so I ordered it again. Next thing I knew two items showed up on my orders page, instead of one. I got in touch with the social team and was told I would not be charged for returning the second item We'll see.
05-02-2021 05:26 AM
Yep, same issue here! I placed an order for the shorts yesterday online pretty early. I got an error message . I logged out, logged back in and there was no pending order, so I reorderd the same items and it went thru like normal.
Surprise! I checked my order status this AM and sure enough there are 2 orders being processed, the original that "disappeared" and the 2nd that took. Ugh....what a PITA!
05-02-2021 08:40 AM
05-02-2021 02:42 PM
There was another thread about this yesterday that I posted my story. It happened to me several months ago when I ordered a TSV (an Artic Expedition winter coat) and after a couple hours i didn’t receive a confirmation and it didn’t show up in my orders so I call CS and she said it must not have gone through. So I reordered it, received a confirmation and I thought all was fine. Well the next morning was a confirmation for the first order that supposedly didn’t go through so I received two winter coats. I couldn’t cancel one of them so I had to wait for both to come and return one and wait for my refund. It was a pain but I do love that winter coat!
05-02-2021 04:12 PM
05-03-2021 12:55 PM
Same thing here, except I did a live chat, the young lady explained they were having order number issues, but would be fixed shortly, I almost reordered. Sure thing next morning got my normal email thanking me for my order.
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