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05-01-2022 12:44 PM
05-01-2022 01:00 PM
@contrarymsmary wrote:
This has been a crazy experience. I have ordered the oven gloves, order was sent and never arrived. CS ordered them again for me. This time what I got was a post office envelope with only the shipping label inside! No box. No product! I really want my two pairs of oven gloves. Can you send them again, but this time send with a different carrier, and don't hand it off to the post office. They have a poor reputation at this point in my experience.
@contrarymsmary I am very sorry you are not receiving the gloves, we've issued a replacement that shows its due to arrive in a day or so. Please reference the original order to check on tracking. If you need additional assistance feel free to email us at QVCSocialTeam@qvc.com.
My apologies again,
Susan
05-01-2022 03:03 PM
@contrarymsmary It happened to me recently, I purchased an Isaac M Tshirt and when it arrived, the bag was open and it was just an empty bag. CS made it right and credited me for the full amount I paid. Too bad, it was no longer available....
I think it opened during shipment - it was sent in some cheap brown paper bag with a bad seal instead of the plastic that they normally use which has never opened during shipment for me.
05-01-2022 04:53 PM
My order, delivered Friday with 3 other packages by UPS, was not there at all, nor has it shown up since. QVC took care of me.
05-02-2022 03:38 PM
QVC does a good job of making things right when there is a problem. Over the years I have received empty shipping envelopes (packing slip but no merchandise) a few times. They always replaced the product.
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