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Honored Contributor
Posts: 16,736
Registered: ‎03-09-2010

Has anyone received theirs?  I ordered mine on the day it was offered as a TSV (2/7), received an email that it's been delayed but nothing about when to expect it and customer service was no help. 

 

I was told when I called several days ago that I couldn't cancel because it was "in process" but there has been no movement!

 

Here it is today 2/19 and it still hasn't shipped...I don't want it anymore.

Contributor
Posts: 54
Registered: ‎10-24-2016
Mine arrived yesterday. I haven't tried it yet but it looks very nice.
Honored Contributor
Posts: 16,736
Registered: ‎03-09-2010

@JenniW Glad to hear that you like it and it finally arrived! Smiley Happy

Honored Contributor
Posts: 10,194
Registered: ‎03-10-2010

I ordered two.  The sailor was shipped immediately but I got an email last week stating the gunmetal will be delayed.  I did get the gunmetal Saturday.  I love both kits.  I hope you get yours soon.

Respected Contributor
Posts: 3,061
Registered: ‎03-11-2010

I ordered two sets of the bronze before it was even aired and received it right away.  I ordered the sailor one when it was on air and also received it very fast.  It was so popular I am surprised they are not making more of these, it is still sold out.

Contributor
Posts: 59
Registered: ‎04-08-2010

Same for me. They did say give it 7 days its way past that. I don't want a return. I would have rather them cancel it the first or second time I contacted them. 

Honored Contributor
Posts: 16,736
Registered: ‎03-09-2010

@tf wrote:

Same for me. They did say give it 7 days its way past that. I don't want a return. I would have rather them cancel it the first or second time I contacted them. 


@tf   I feel the same way and at this point I don't want it....can't imagine why it's taking so long and why I can't cancel!

Honored Contributor
Posts: 8,466
Registered: ‎03-09-2010

@haddon9       I had placed an order with QVC for a pair of shoes on October 6th.    It was in process until October 26th.  I also kept getting emails saying the shipment was delayed... with no reason or anticipated ship date provided.   I was unable to cancel it until October 26th because it was "in process".    Since then I have only placed two orders with QVC.   Both orders were  for the Tova Signature Eau de Parfum.   The only other place where I can purchase it is on Tova's website.  But the Q's price is better ..even with the shipping fee.  I doubt I will purchase anything else besides the Tova Signature from QVC because their shipping costs are high; the shipping process is slow .... and most items can be purchased elsewhere for better prices with no shipping fees.  Or the same price with no shipping fees.  

Honored Contributor
Posts: 16,736
Registered: ‎03-09-2010

@Boehm Collector   It is frustrating!  Tomorrow will be two weeks...I'll call again in a few days.