I have 2 of them, and they used to have a website, but even before Covid I started noticing problems. They didn't seem to have stock all the time, and it just seemed to get worse over time. I tried to order some extra pads and a replacement hose that APPEARED to be back in stock, but all they sent me was the pads.
Just speculation, but I was wondering if maybe the kids took over the company and didn't know how to run a business. They used to be the best. The competition from what I could see left more water on the floor than the Haan did.