HP Sprocket "oversold" backorder

sandybeach6565 · ‎01-28-2014

I ordered the white HP Sprocket at 12:15 am...just 15 minutes into the tsv presentation...and now it's on backorder. Dan had just said that 7,000 had been sold since midnight and along with the advance orders 24,000 were gone which he said was half of the quantity for the day. Had I known they were going to "oversell" the white... I could have placed my order for the black...instead...20,000 people who placed orders AFTER me will have one and I won't. I've been a loyal QVC customer for over 20 years. I love QVC but I'm so disappointed in the response I've received from customer service. I tried to speak to a supervisor but they will only put you on hold twice and if a supervisor doesn't pick up they have to write up a form to have them call you in 24-48 hours...I tried back at 3 different times of day trying to get a less busy time of day...but no supervisors picked up. I'm just so disappointed in the whole thing as well as the lack of anyone caring about it.

Tribesters · ‎03-10-2010

This is totally unacceptable. You ordered at 12:15 am and it oversold? They continued to offer it throughout the day knowing they didn't have enough. Or they don't process the orders in the order they are received? Did people ordering after you get theirs? If so shame on QVC! Unfortunately this isn't the first time I've heard of this happening. Other posters have had similiar experiences & it seems the people that order first are left without. QVC owes you an explanation.

Caaareful Shopper · ‎10-09-2012

@sandybeach6565 wrote:
I ordered the white HP Sprocket at 12:15 am...just 15 minutes into the tsv presentation...and now it's on backorder. Dan had just said that 7,000 had been sold since midnight and along with the advance orders 24,000 were gone which he said was half of the quantity for the day. Had I known they were going to "oversell" the white... I could have placed my order for the black...instead...20,000 people who placed orders AFTER me will have one and I won't. I've been a loyal QVC customer for over 20 years. I love QVC but I'm so disappointed in the response I've received from customer service. I tried to speak to a supervisor but they will only put you on hold twice and if a supervisor doesn't pick up they have to write up a form to have them call you in 24-48 hours...I tried back at 3 different times of day trying to get a less busy time of day...but no supervisors picked up. I'm just so disappointed in the whole thing as well as the lack of anyone caring about it.

@sandybeach6565 Have you contacted the QVC Mods here on this Forum? You can put your request for assistance under Customer Care and someone will respond, they've been great about that here.

Are you saying that you placed your order at 12:15am, just 15 minutes into the day for the TSV, for the white HP Sprocket, and you received an order confirmation? Then you checked back later on the status and it said it was on backorder? Not advance order for the white ones from the beginning, but instead backorder? Something is odd. I'd certainly seek help from the Mods.

sugar22 · ‎05-03-2010

Try calling again. I ordered a white one at 12:52 am, and it shipped yesterday.

sandybeach6565 · ‎01-28-2014

I double checked to get the exact time on my email order confirmation and it came at 12:29am and it says nothing about advanced order or anything like that. I didn't know about contacting a mod on here so I will try that and I appreciate that at least people on here are understanding what I'm saying.

Joanie74 · ‎12-21-2016

i ordered on the 14th at 7;15 am, received my confirmation letter, but as of now..my order status stays in process. they believe it wil be shipped, that the order info is just not updated. but it puts me in a bad position 3 shopping days before christmas. i did have my call escalated, but they said they don't have a contact at HP. Which I know is bull, for the companies that do business with QVC have people sitting in QVC offices working with the vendor and qvc. If they don't deliver, I will be heart broken that QVC let me down--for I have only had good things to say about QVC, , but also let me down for a christmas gift.

stay tuned!

Joanie74 · ‎12-21-2016

Update : today my order page says BACKORDERED. what a DISSAPOINTMENT and totally not in good faith of qvc.....5 phone calls in two days and no one says this...but reassures me it is on it's way...and no email or anything. This is so crappy and not like QVC usually operates. Now I am short a gift.

CantonsQQueen · ‎07-11-2016

I pre ordered and didn't get one. I was notified today that even though I had a UPS tracking number, it never left the warehouse..they canceled my order today and issued a refund. I am so sad !

@sandybeach6565 wrote:
I ordered the white HP Sprocket at 12:15 am...just 15 minutes into the tsv presentation...and now it's on backorder. Dan had just said that 7,000 had been sold since midnight and along with the advance orders 24,000 were gone which he said was half of the quantity for the day. Had I known they were going to "oversell" the white... I could have placed my order for the black...instead...20,000 people who placed orders AFTER me will have one and I won't. I've been a loyal QVC customer for over 20 years. I love QVC but I'm so disappointed in the response I've received from customer service. I tried to speak to a supervisor but they will only put you on hold twice and if a supervisor doesn't pick up they have to write up a form to have them call you in 24-48 hours...I tried back at 3 different times of day trying to get a less busy time of day...but no supervisors picked up. I'm just so disappointed in the whole thing as well as the lack of anyone caring about it.

ccassaday · ‎10-21-2010

That is terrible. There is no way if you preordered you should of been without one. The chances they will have it again is pretty good. They should at least offer you the same price if and when in the future they get it back. There is no excuse to take that many preorders over what they had.

sandybeach6565 · ‎01-28-2014

Just an update to be fair..my order status changed on Friday to "In Process" and stayed that way until Tues night...customer service couldn't tell me anything because it was shipping from the vendor. Then...it shipped Tues night and I received it Wednesday. Shipped UPS blue. I hope for everyone else that they get that lucky.