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06-14-2014 08:24 PM
I purchased the fitbit tsv and for the life of me I can not get the band to close. The metal clip just will not go through to lock the band. Anyone else have this problem. If I can't close it I will have to send it back. Another question, what if you are walking and your hands and arms are not moving, for instance pushing a cart, baby stroller, pushing a lawn mower. I think I heard some one say your steps are not counting in these cases. This is going to be no good for me as I do all of the above. Thanks for responses.
06-14-2014 08:29 PM
06-14-2014 08:34 PM
I had the same issue. I finally got it to lock in the large one and slide it over my hand to get on/off. I was given the suggestion of tying the band to the shoe laces when the hands aren't moving.
06-14-2014 08:34 PM
I had trouble with mine too. Just take it off and snap it all the way closed. That helped stretch mine out a little and then I was able to put it on my wrist and it snapped in easier.
06-14-2014 08:34 PM
I have a bunch of these in different colors. Sometimes they are just kind of tight. Clasp it together where you think you will where it a few times. It will get easier. You do want it to be a good fit and not come open.
06-15-2014 12:07 AM
Thanks posters, I finally got it. I went to the fitbit site and found a detailed explanation of how to get this to close. Thanks
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