Today's Special Value

[Mactective]

Well the Q did me a favor.  Long story short, I already posted about receiving the blue bike instead of the black one and my disappointment when CS suggested I stay home a day from work to get it picked up and see if the UPS person could help me cram it back into the box. 

I reached back out to CS about my disappointment and was offered a $20 credit on a future purchase.  I'm stunned.  But it did bring me to my senses.  I have been a customer for many years and I've spent way too much of my money with the Q.  I'm no longer recommneding them to anyone and will not be purchasing again.

I will find a way at my own expense to get help to get the bike to a location for a return. I really never thought I'd be one of those people...but here I am.  I work hard for my money and I'm only going to spend it with companies that treat me like they want me for a customer.

It was a great lesson learned albeit an expensive and painful one.  I appreciate everyone who offered great suggestions.  I hope others continue to experience the great customer service I had grown to love at the Q that for some reason or another is now elusive to me. 

[Kachina624]

Ideally, what would you have liked for them to do for you?  I still don't understand how you could not have noticed the color as soon as you opened the box.  That would have been the first thing I looked for.

[Mactective]

I would have liked an apology and aknowledgement that they made an error that was going to cause me additional expense and effort.

[KingstonsMom]

No offense intended, but when you opened the box and saw that it was the wrong color, why did you remove it from the box?

I think the $20 credit to your account was their acknowledgement and apology.

[coconut1818]

They should pay for shipping to you and the return since it was their error.  Sorry this happened.

[Suzeecat]

Sadly, QVC has taught me an important step when ordering.  I watch the presentation, listen to all the wonderful reasons I should buy.  My next step is to get on line and see if there are any reviews.  Sometimes that will add a welcome dose of reality.  Then I think, "what if"?  What if I am not happy and need a refund?  If the item is too big and would be expensive or difficult in any way to return, I just forget it.  It's just not worth it.  Been there, done that.

[KingstonsMom]

They always waive the original shipping and the return label fee when they sent the wrong item or if the item is defective.

[Kachina624]

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@Mactective wrote:

I would have liked an apology and aknowledgement that they made an error that was going to cause me additional expense and effort.

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@Mactective.  That seems simple enough.  I think it's obvious they made a mistake and, as someone else noted, their offer of $20 was their form of an apology.  The original + return postage + $20 are expenses which will cost them dearly.

[rms1954]

It's really just a color of exercise equipment.  Wouldn't it be easier to just keep the blue one?  I don't know what you wanted.  Sounds like you expected someone to come package it back up for you.

[fthunt]

Perfect example of some zanny things Customer Service has to handle...........on a daily basis.

A color is important if you're buying a car.......but an exercise bike?

Really....................