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Valued Contributor
LexaMom
Posts: 777
Registered: ‎03-10-2010

Two lids on cannisters broken

‎04-30-2019 06:08 AM

So disappointed. The lids on the two largest cannisters (glass with ceramic lids) are broken.  The thingy that you pull to take it off.   I will probably get the most use out of the two smaller ones - and I know if i call CS they will say I need to return the whole thing.  I'm considering using epoxy glue to fix the lids.  Has anyone done this before?

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Honored Contributor
Carmie
Posts: 17,185
Registered: ‎10-25-2010

Re: Two lids on cannisters broken

‎04-30-2019 07:44 AM

No way would I just keep a broken item and glue it together.  When you pay your hard earned money for something, you deserve to get in in pristine condition.

 

i would pack it up and send it back immediately.

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Honored Contributor
dex
Posts: 14,917
Registered: ‎03-09-2010

Re: Two lids on cannisters broken

‎04-30-2019 08:27 AM

Send it back..the lids will get discolored where you glue them and never look great.

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Esteemed Contributor
x Hedge
Posts: 6,788
Registered: ‎08-18-2016

Re: Two lids on cannisters broken

‎04-30-2019 08:29 AM

It's next to impossible for me to get something transported to the post office for return shipment, so I would probably consider repairing them too, @LexaMom . But no, I'd find a way and ship them back. Either get it right or get your money back.

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QVC Customer Care
QVC Customer Care
Alice-QVC
Posts: 1,973
Registered: ‎06-14-2015

Re: Two lids on cannisters broken

‎04-30-2019 08:30 AM

Hi @LexaMom , I am so sorry that happened. Please email us at QVCSocialTeam@qvc.com  and we will do our best to help. 

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